Karisha Watts
Detroit,ME
Summary
Organized Health Unit Coordinator with 2 years of progressive experience planning patient activities, resolving complaints and updating medical files. Consulting Physicians, and bringing strong understanding of medical procedures and medical jargon coupled with deep knowledge of hospital policies and operations. Seasoned professional committed to delivering excellent customer service in hospital setting.
Overview
11
11
years of professional experience
Work History
Health Unit Coordinator
Ascension St. John Hospital
05.2021 - Current
- Assisted with processing patient admissions, transfers and discharges.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assembled and maintained patient medical records and other documents related to patient care.
- Responded to patient call lights to expedite appropriate follow-through.
- Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Provided concierge service to assist patients and families and direct them to available resources.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Provided care for [Number]-patient unit, coordinating day-to-day hygiene, feeding and quality of life functions.
Patient Care Technician
Detroit Medical Center (DMC) RPH,SGH,CSH
07.2015 - 10.2020
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collected and transported specimens to prepare for lab testing.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
Certified Nursing Assistant
Heartland North West
08.2012 - 01.2015
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Education
Associate of Science - Applied Science
Wayne County Community College District
Detroit, MI01.2010
High School Diploma -
Mansfield Sr. High
Mansfield, OH06.2002
Skills
- Computer Proficiency
- Case Management
- Collecting Patient Specimens and Tests
- Insurance Authorizations
- Order Transcription
- Data Entry Software
- Certified Medical Administrative Specialist
- Scheduling Tests and Procedures
- Patient Registration
- Outpatient Procedures
- Supply Restocking
- Office Supplies and Inventory
- Hearing Screenings
- BLS Certified
- Medical Recordkeeping
- Timely Processing
- Unit Reception
- Sterilizing Procedures
- Teamwork and Collaboration
- Patient Health Information Access
- Office Coordination
- Medical Records Verification
- Answer Telephones
- Taking Client Histories
- Preparing Treatment Rooms
Timeline
Health Unit Coordinator
Ascension St. John Hospital
05.2021 - Current
Patient Care Technician
Detroit Medical Center (DMC) RPH,SGH,CSH
07.2015 - 10.2020
Certified Nursing Assistant
Heartland North West
08.2012 - 01.2015
Associate of Science - Applied Science
Wayne County Community College District
High School Diploma -
Mansfield Sr. High
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