Karisma Estime
Pompano Beach,FL
Summary
Methodical Hostess with exceptional knowledge of best-in-class customer service protocols. Personable and proactive worker with history of maintaining professionalism and excellent service in busy, high traffic times. Successful at working closely with servers to uphold standards of service. Knowledgeable about strategies for handling all party sizes while supporting customer satisfaction goals. Open communicator and skilled planner with excellent problem-solving and multitasking skills. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
7
7
years of professional experience
Work History
Hostess
Daer
06.2022 - Current
- Took reservations by phone, answered customer questions and invited guests to VIP list.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and club section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
VIP Bottle Server
Hunters Nightclub
01.2020 - 03.2022
- Friendly, outgoing and enthusiastic
- Excels in upselling, with ability to handle fast paced environment
- Ensure guest satisfaction and experience was above their expectation and providing knowledge on up coming invents
- Help promote business on social media and coordinate event, greet guests and accompany them to their tables to assist with menu selections.
VIP Bottle Service Waitress
Paradise Club
04.2015 - 11.2019
- Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
- Presented menus to patrons, answered questions about menu items and made recommendations to promote customer satisfaction.
- Preserved table appearance by removing clutter and trash, frequently checking drink levels and providing sufficient napkins.
- Processed orders and facilitated customer payments using POS system.
Education
High School Diploma -
Sonderling High School
Brentwood, NY06.2005
Skills
- Front- and Back-Of-House Coordination
- Active Listening and Communication
- Table Assignment Management, guest list and upsell
- Check Payment Processing, cash handling expert
- Professional punctual, organized, detail oriented and reliable
- Customer relationship building
- social media and advertising skills
Timeline
Hostess
Daer
06.2022 - Current
VIP Bottle Server
Hunters Nightclub
01.2020 - 03.2022
VIP Bottle Service Waitress
Paradise Club
04.2015 - 11.2019
High School Diploma -
Sonderling High School
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