Karisma Valenzuela
Valencia,CA
Summary
Flexible and hardworking Guest Services professional with strong leadership, planning, and problem-solving abilities. As well as responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
2
2
years of professional experience
Work History
Guest/Customer Service Advocate
Target
08.2023 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Volunteer
Boys And Girls Club
06.2022 - 06.2023
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Tutored at various competency levels to help people with reading, math and writing skills.
Education
No Degree -
William S. Hart High School
Newhall, CA05.2024
Skills
- Problem-solving abilities
- Complaint Handling/Resolution
- Active Listening
- De-Escalation Techniques
- Sales expertise
- Customer Service
- Critical Thinking
- Product Knowledge
- Customer Relations
- Money handling abilities
Timeline
Guest/Customer Service Advocate
Target
08.2023 - Current
Volunteer
Boys And Girls Club
06.2022 - 06.2023
No Degree -
William S. Hart High School
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