Karissa Achille-Francilus

A server role is a temporary, full-time shipboard position lasting up to 28 weeks for the season.

• Serve breakfast, lunch, dinner, and drinks with wine pairing knowledge.
• Set up and break down dining areas.
• Greet passengers and assist with afternoon tea or special events.
• Write meal tickets and manage guest requests.

• Trained new servers on menu knowledge and service standards to enhance guest experience.
• Developed training materials and resources to streamline onboarding process for new staff.
• Mentored team members in upselling techniques to improve overall sales performance.
• Trained new team members on restaurant procedures, menu items, and performance strategies.
• Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
• Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
• Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
• Assisted in menu knowledge, providing accurate recommendations to enhance dining experiences.
• Managed multiple tables efficiently, maintaining a smooth workflow during peak hours.

• Prepared food items accurately following standardized recipes and portion control guidelines.
• Collaborated with team members to maintain smooth operations during peak hours, enhancing team efficiency.
• Collaborated with team members to maintain cleanliness and organization of workstations during peak hours.
• Assisted in training new staff on operational procedures, fostering a supportive learning environment.

• Prepared food items accurately following standardized recipes and portion control guidelines.
• Collaborated with team members to maintain smooth operations during peak hours, enhancing team efficiency.
• Collaborated with team members to maintain cleanliness and organization of workstations during peak hours.
• Assisted in training new staff on operational procedures, fostering a supportive learning environment.

• Processed customer transactions efficiently using point-of-sale (POS) systems.
• Maintained cleanliness and organization of checkout area to enhance customer experience.
• Assisted customers with product inquiries, demonstrating product knowledge and service skills.
• Handled cash management tasks, including balancing cash registers at shift end.
• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.