Karissa Casey

• Supervise daily FOH operations, ensuring smooth service and high customer satisfaction
• Train and mentor new staff on service standards, POS systems, and procedures
• Handle customer concerns professionally, resolving issues quickly and effectively
• Coordinate staff schedules and manage shift coverage
• Collaborate with management to improve service efficiency and team performance

Administrative Assistant / Office Support

• Managed calendars, appointments, and internal communications
• Maintained organized records, files, and databases
• Assisted with data entry, reporting, and document preparation
• Handled phone calls, emails, and customer inquiries
• Supported daily office operations and workflow coordination

• Oversaw daily operations to ensure efficient workflow and adherence to safety protocols.
• Developed training materials to enhance staff performance and operational knowledge.
• Streamlined inventory management processes, reducing waste and improving accuracy.
• Coordinated team schedules to optimize labor resources and meet production goals.

• Trained and mentored new staff on operational procedures and customer interaction techniques
• Maintained cleanliness and organization of dining area to meet health and safety standards.
• Enhanced customer experience by providing exceptional service and promptly addressing concerns.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.