Karissa Hull
Fredericksburg,VA
Summary
Encouraging manager with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Store Manager
Zales The Diamond Store
Fairfax, VA
09.2023 - Current
- YTD my store is above 100% to sales plan, Under my leadership we have grown that number almost 30 percentage points against LY
- Under my leadership this past year, my store has increased warranty attachment by 10% year over year
- As part of the Zales 100 initiative my team thrived finishing Q2 strong as the #1 store % over plan in the region
- Scheduling the right people at the right time. Being 98%-100% payroll budget consistently
- Preforming one on one's monthly including an individualized training schedule & recaps of performance
- Lead the charge for Google review collection, making a real difference in traffic for the store
Assistant Manager
Zales The Diamond Store
Spotsylvania, VA
11.2019 - 09.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Sales Associate
Zales The Diamond Store
Buffalo, NY
03.2018 - 05.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Assistant Manager
Rogers Jewelers
Monroe, OH
02.2010 - 03.2017
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Education
Miami University
Oxford, OHSkills
- Sales Driving Management Style
- Customer Relationship Expert
- Inspirational & Motivating Team Leader
- Sales Player/Coach
- KPI Performance Tracking & Data Analysis
- Employee Performance Evaluations
- Talent Recruitment and Development
- Goal Setting & Achieving
- Policy Administration
- Merchandising Perfectionist
- Scheduling Artist
- Inventory Management Specialist
- Strict Budgeting & Ordering Practices
Timeline
Store Manager
Zales The Diamond Store
09.2023 - Current
Assistant Manager
Zales The Diamond Store
11.2019 - 09.2023
Sales Associate
Zales The Diamond Store
03.2018 - 05.2019
Assistant Manager
Rogers Jewelers
02.2010 - 03.2017
Education
Miami University