Karissa Flores
Del Rio
Summary
Customer service and hospitality professional with 15+ years of experience in retail and restaurant environments. Strong leadership, communication, and problem-solving skills developed in fast-paced settings. Seeking part-time opportunities in hospitality or bar service where excellent guest experience is a priority.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
Service Lead
HEB Grocery Company
Del Rio
01.2017 - Current
- Led front-end operations in high-volume environment, ensuring smooth service delivery.
- Supported team members in resolving customer concerns, enhancing customer satisfaction.
- Trained employees on service standards, fostering a consistent service experience.
Server / Shift Leader
Applebee's Grill & Bar
01.2011 - 01.2017
- Delivered high-quality service in fast-paced restaurant environment.
- Coordinated multiple tables and processed POS transactions efficiently.
- Supported leadership by managing shift closing tasks.
Education
High School Diploma -
Del Rio High School
Del Rio, TXSkills
- Customer Service
- Team Leadership
- POS Systems
- Cash Handling
- Conflict Resolution
- Multitasking
- Communication
- Time Management
- Bilingual communication
- Dependability
Certification
TABC Certification
Timeline
Service Lead
HEB Grocery Company
01.2017 - Current
Server / Shift Leader
Applebee's Grill & Bar
01.2011 - 01.2017
High School Diploma -
Del Rio High School