Karissa Kamens
Winter Park,FL
Summary
Empathic Outbound Sales Call Center Agent focused on interacting with customers and identifying needs or issues. Well-versed in addressing problems faced by customers and building positive work relationships, enhancing public perception of the company. Strong closer.
Overview
7
7
years of professional experience
Work History
Licensed Insurance Agent
Clearlink Insurance
04.2023 - Current
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
- Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
- Exceeded corporate quotas for monthly policy sales.
Marketing/Sales Manager
Telaffects
04.2020 - 04.2023
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent follow-ups.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Sales Associate
Holiday Inn Vacation Club
02.2017 - 04.2020
- Engaged with customers to effectively build rapport and lasting relationships.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Bachelor of Arts - Communications
Valencia College
Orlando, FL05.2011
Skills
- Verbal and Written Communication
- CRM Software
- Email Marketing
- Microsoft
- High-Volume Call Center Sales
- Cold Calling
- Multitasking Capabilities
- Time Management Abilities
- Sales Force
- Strong Closer
Timeline
Licensed Insurance Agent
Clearlink Insurance
04.2023 - Current
Marketing/Sales Manager
Telaffects
04.2020 - 04.2023
Sales Associate
Holiday Inn Vacation Club
02.2017 - 04.2020
Bachelor of Arts - Communications
Valencia College