Karissa Lumbreraz
Christus Trinity Mother Frances Hospital
Jacksonville
3
years of professional experience
Adaptable professional with a background in front desk operations and patient access services. Strong skills in phone and email etiquette, insurance billing, and record accuracy. Ready to support efficient scheduling, compliant workflows, and positive patient experiences.
Work History
Patient Access Representative
1 Year 2 Months- Registered patients, verified demographics, and updated insurance information accurately in electronic medical records.
- Collected copayments, explained financial responsibilities, and processed patient accounts at point of service.
- Scheduled appointments, coordinated referrals, and supported patient flow across outpatient and ancillary departments.
- Confirmed eligibility and prior authorization requirements to support timely access to care.
- Trained new team members on registration procedures, insurance verification, and front-desk workflows.
- Resolved registration discrepancies, corrected account details, and maintained accurate patient documentation.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Front Desk Associate
1 Year 1 Month- Greeted visitors and provided accurate public information on forest services, permits, and office procedures.
- Answered multi-line phone calls, routed inquiries, and resolved routine questions with professionalism.
- Maintained reception area, ensuring welcoming appearance and organized access to forms and brochures.
- Entered and updated visitor records, appointment details, and office files with strong attention to accuracy.
- Processed mail, distributed correspondence, and tracked incoming documents for timely follow-up.
- Assisted with payment handling and permit-related transactions while following established cash-control procedures.
- Supported administrative tasks using Microsoft Office tools to prepare correspondence and maintain records.
Education
No Degree - Nursing
No Degree - Nursing
Skills
Customer service
Insurance verification
HIPAA compliance
Patient registration
Multitasking and organization
Appointment scheduling
Phone and email etiquette
Healthcare systems navigation
Insurance billing
Timeline
Patient Access Representative
Christus Trinity Mother Frances Hospital
09.2025 - CurrentRead More
Front Desk Associate
U.S. Forest Service
06.2023 - 07.2024Read More
Stephen F Austin State University
No Degree from Nursing
Read More
Tyler Junior College
No Degree from Nursing
Read More