Overview
Work History
Education
Skills
Timeline
Generic

Karissa Olsen

East Berne,NY

Overview

13
13
years of professional experience

Work History

Bartender

P.F. Chang's Bistro
10.2015 - Current
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

Restaurant Supervisor

Lanies Cafe
07.2018 - 01.2021
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Improved customer satisfaction by ensuring consistent quality of food and service.

Sales Associate

Sears Department Store
08.2011 - 10.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Engaged with customers to effectively build rapport and lasting relationships.

Education

High School Diploma -

Mohonasen Senior High School
Schenectady, NY
2011

Skills

  • Strong multitasking
  • Customer Service
  • Highly reliable
  • Clear and effective communication
  • Organizational ability
  • Professional Appearance
  • Sales expertise
  • Teamwork and Professionalism
  • Telephone Etiquette
  • Sales Development
  • Adaptable

Timeline

Restaurant Supervisor

Lanies Cafe
07.2018 - 01.2021

Bartender

P.F. Chang's Bistro
10.2015 - Current

Sales Associate

Sears Department Store
08.2011 - 10.2014

High School Diploma -

Mohonasen Senior High School

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Karissa Olsen