Karissa Olsen
East Berne,NY
Overview
13
13
years of professional experience
Work History
Bartender
P.F. Chang's Bistro
10.2015 - Current
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Kept bar presentable and well-stocked to meet customer needs.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Restaurant Supervisor
Lanies Cafe
07.2018 - 01.2021
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Improved customer satisfaction by ensuring consistent quality of food and service.
Sales Associate
Sears Department Store
08.2011 - 10.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
High School Diploma -
Mohonasen Senior High School
Schenectady, NY2011
Skills
- Strong multitasking
- Customer Service
- Highly reliable
- Clear and effective communication
- Organizational ability
- Professional Appearance
- Sales expertise
- Teamwork and Professionalism
- Telephone Etiquette
- Sales Development
- Adaptable
Timeline
Restaurant Supervisor
Lanies Cafe
07.2018 - 01.2021
Bartender
P.F. Chang's Bistro
10.2015 - Current
Sales Associate
Sears Department Store
08.2011 - 10.2014
High School Diploma -
Mohonasen Senior High School