Karissa Rogers Dunn
Bogalusa,LA
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring sound judgement, talent and expertise. Familiar with protocols for quickly processing and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Life Insurance Agent
Security Plan Insurance
Bogalusa, La
02.2025 - 05.2026
- Conducted thorough risk assessments to determine appropriate coverage levels.
- Educated clients on policy options, benefits, and claims processes.
- Built and maintained strong client relationships through exceptional service.
- Collaborated with underwriting teams to ensure accurate risk evaluation and pricing strategies.
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
Senior Pharmacy Technician
Walgreens
Covington, LA
02.2013 - 11.2024
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Coordinated verification and filling of more than 600 daily prescriptions in high-volume retail pharmacy environment
Photographer
Lifetouch Portrait Studios
Slidell, LA
11.2011 - 11.2012
- Digitally edited photos to enhance appearance.
- Photographed high-quality images for various print and digital projects.
- Archived photographs on computers and servers.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
File Clerk
Farm Bureau Insurance
Slidell, LA
08.2009 - 03.2012
- Implemented improvements to file systems and procedures.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Examined, categorized and sorted incoming documents.
Education
General Studies - Pharmacy (Pre-Pharmacy)
Delgado Community College
New Orleans, LAHigh School Diploma -
Pearl River High School
Pearl River, LAIntercultural Missions - Intercultural, Multicultural, And Diversity Studies
Hope International University
Fullerton, CA05-2012
Skills
- Regulatory Compliance
- Recordkeeping and Documentation
- Answering and Routing Calls
- Dispensing Medications
- Payment Processing
- Medication Storage and Labeling
- Customer Service
- Chemical Handling
- Data Entry
- Relationship Building
- Employee Training
- Confidentiality Practices
Certification
- Licensed Life, Health, & Accident (Class C) - May 2025-Current
Timeline
Life Insurance Agent
Security Plan Insurance
02.2025 - 05.2026
Senior Pharmacy Technician
Walgreens
02.2013 - 11.2024
Photographer
Lifetouch Portrait Studios
11.2011 - 11.2012
File Clerk
Farm Bureau Insurance
08.2009 - 03.2012
High School Diploma -
Pearl River High School
Intercultural Missions - Intercultural, Multicultural, And Diversity Studies
Hope International University
General Studies - Pharmacy (Pre-Pharmacy)
Delgado Community College