Karissa Younger
High Ridge,MO
Summary
Detail-oriented Pediatric Medical Assistant with over 4 years of clinical experience and more than 15 years in fast-paced, patient-facing environments. Expertise includes immunizations, point-of-care testing, patient triage, and both administrative and clinical office tasks, complemented by advanced proficiency in EPIC. Recognized for fostering trust with pediatric patients and their families while ensuring efficiency, accuracy, and a compassionate, patient-centered approach to care. Committed to enhancing the overall patient experience through dedicated support and exceptional service.
Overview
10
10
years of professional experience
Work History
Pediatric Medical Assistant
SSM Health
Fenton, MO
03.2022 - Current
- Assisted healthcare providers with patient examinations and procedures.
- Prepared and maintained accurate medical records for pediatric patients.
- Educated families on health management and preventive care practices.
- Coordinated patient appointments and managed scheduling for multiple providers.
- Monitored vital signs and documented changes in patient conditions effectively.
- Trained new staff on clinical protocols and office procedures to ensure compliance.
- Administered vaccinations and medications for timely delivery of essential treatments.
- Assisted doctors with procedures and point of care testing to ensure optimal patient comfort and care.
- Prepared examination rooms with necessary equipment and supplies, optimizing efficiency during appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Patient Access Representative
SSM Health
Fenton, MO
01.2022 - 03.2022
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Coordinated with nursing staff to process and direct patients to appropriate departments
- Used EPIC to schedule and manage patient appointments.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Community Manager
Regus Management Group
Sunset Hills, MO
10.2015 - 01.2022
- Maintained computer and physical filing systems.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Coached new employees on administrative procedures, company policies and performance standards.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported and scheduled meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
- Resolved tenant issues quickly and increased tenant retention by 50%
Education
Associate of Arts - Biology
Jefferson College
Hillsboro, MO12-2021
Skills
- Patient care & rooming
- Vital signs & growth charting
- Vaccine administration (IM, SQ)
- Medication administration
- Point-of-care testing (strep, flu, glucose, urinalysis, etc)
- Procedure assistance
- Infection control & sterilization
- Advanced proficiency in EPIC
- Patient triage & care coordination
- Family centered communications
- Hearing and vision screening
- Medical record management
Timeline
Pediatric Medical Assistant
SSM Health
03.2022 - Current
Patient Access Representative
SSM Health
01.2022 - 03.2022
Community Manager
Regus Management Group
10.2015 - 01.2022
Associate of Arts - Biology
Jefferson College
References
References available upon request