Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring more years of relevant work experience to the team.
Hi, I’m
Karisse McBride
Patient Service Representative 2
TEMPLE,TX
Summary
Overview
16
years of professional experience
Work History
Baylor Scott & White
Patient Service Representative
01.2021 - Current
Job overview
- Resolved billing inquiries and disputes in timely fashion.
- Verified patient insurance eligibility and entered patient information into system.
- Balanced deposits and credit card payments each day.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Managed patient registration process, confirming data accuracy and completeness.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used EPIC to schedule appointments
- Filed and maintained patient records in accordance with HIPAA regulations
ARAMARK, Contract Services
Environmental Service Worker Linen
10.2019 - 01.2021
Job overview
- Removed waste paper and other trash from premises to designated area.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned elevators, glass, and planters in public areas.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Adaptable and proficient in learning new concepts quickly and efficiently
- Proven ability to learn quickly and adapt to new situations
- Demonstrated leadership skills in managing projects from concept to completion
- Managed time efficiently in order to complete all tasks within deadlines
Kid Grace Learning Center
Teacher
04.2017 - 10.2019
Job overview
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Incorporated multiple types of teaching strategies into classroom.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Helped students explore concepts with engaging, learning-focused activities.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops
Baylor Scott And White
Payment Posting Specialist
12.2015 - 03.2017
Job overview
- Utilized various software programs to process customer payments.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
Baylor Scott And White
Insurance Verification Specialist
08.2013 - 12.2015
Job overview
- Assisted patients with understanding personalized insurance coverage and benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Processed medical insurance claims and payments.
- Prepared and processed patient referrals and transfer requests.
- Received and routed laboratory results to correct clinical staff members.
- Performed various administrative tasks by filing, copying and faxing documents.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Complied with HIPAA guidelines and regulations for confidential patient data.
Baylor Scott And White
Patient Service Representative
07.2013 - 08.2013
Job overview
- Resolved billing inquiries and disputes in timely fashion.
- Verified patient insurance eligibility and entered patient information into system.
- Balanced deposits and credit card payments each day.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Data entry of Epic Live
Kid Grace Learning Center
Teacher's Assistant
08.2007 - 07.2013
Job overview
- Supervised residential and day treatment children during class and on field trips.
- Helped teachers recognize learning issues evidenced in one-to-one support instruction.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Handed out classroom materials, like pencils, paper, and crayons.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Assisted lead teachers with lesson plan creation and materials development .
Education
EcornellDanby, VT
Certificate from Business Contract Certificate
07.2023
University Overview
Argosy UniversityArizona City, AZ
Associate of Science from Criminal Justice
12.2017
University Overview
Skills
- Medical Insurance
- Reminder Calls
- Family Medicine
- Patient Registration
- Patient Greeting
- Payment Collection
- HIPAA Compliance
- Insurance Verification
- Call Transfers
- Appointment Scheduling
- Verifying Eligibility
Timeline
Patient Service Representative
Baylor Scott & White
01.2021 - Current
Environmental Service Worker Linen
ARAMARK, Contract Services
10.2019 - 01.2021
Teacher
Kid Grace Learning Center
04.2017 - 10.2019
Payment Posting Specialist
Baylor Scott And White
12.2015 - 03.2017
Insurance Verification Specialist
Baylor Scott And White
08.2013 - 12.2015
Patient Service Representative
Baylor Scott And White
07.2013 - 08.2013
Teacher's Assistant
Kid Grace Learning Center
08.2007 - 07.2013
Ecornell
Certificate from Business Contract Certificate
Argosy University
Associate of Science from Criminal Justice
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