Karl Butaslac (formerly Lewis)
New York
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Equipped with a great background in fine dining, catering, banquet/wedding, and cabaret dining respectively. Skilled in anticipating customer needs and providing top-notch service to guests in a fast paced environment. Demonstrated strong multitasking abilities, attention to detail, and professional work ethic ensuring seamless dining experience.
Overview
4
4
years of professional experience
Work History
Server
Green Fig | The Green Room 42
05.2024 - Current
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
Banquet Server / Event Lead Captain
Purslane Catering | Blok Staffing
09.2021 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Contributed to achieving high customer satisfaction scores through prompt and courteous service.
Server
Surf Bar Seafood Restaurant & Grill
04.2021 - 12.2021
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Improved dining experience by providing prompt, attentive service to guests.
- Cultivated warm relationships with regular customers.
Education
Certificate of Technical Studies - Mixology (Bartending Course)
New York Bartending School
New York, NY07-2020
Bachelor of Science - Business Administration - Marketing Management
University of San Carlos
Cebu City, Philippines04-2016
Skills
- Table setting knowledge
- Banquet coordination
- Point of sale (POS) system operations
- Wine service
- Positive guest interactions
- Effective customer upselling
- Order management
- Beverage preparation
- Exceptional customer service
- Strong work ethic
Timeline
Server
Green Fig | The Green Room 42
05.2024 - Current
Banquet Server / Event Lead Captain
Purslane Catering | Blok Staffing
09.2021 - Current
Server
Surf Bar Seafood Restaurant & Grill
04.2021 - 12.2021
Certificate of Technical Studies - Mixology (Bartending Course)
New York Bartending School
Bachelor of Science - Business Administration - Marketing Management
University of San Carlos
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