KARL HOLMES
Las Vegas,NV
Summary
I have over 20 years experience in the Casino industry with over 10 plus years experience in supervisory and management levels. I have knowledge of all major games and novelty games. I have worked in a high paced setting like the Las Vegas Strip and also local places with a more relaxed atmosphere.
Overview
25
25
years of professional experience
Work History
Dual Rate Supervisor
Ellis Island Casino
Las Vegas, NV
03.2021 - Current
- Assisted in resolving conflicts between team members, facilitating open communication to promote a harmonious work environment.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Performed accurate and efficient dealing to follow gaming procedures.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
Casino Floor Supervisor
Virgin Casino
Las Vegas, NV
04.2020 - 03.2021
- Provided exceptional customer service to VIP guests, fostering long-term relationships and repeat visits.
- Supported smooth transitions during shift changes by effectively communicating pertinent information to incoming supervisors.
- Assisted in resolving disputes between players and dealers, ensuring fair play standards were upheld at all times.
- Managed high-stakes table games, ensuring accurate payouts and adherence to gaming regulations.
- Watched gamblers on floor to isolate cheaters by identifying card counting or marking cards.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
Casino Dealer
SILVERTON CASINO
Las Vegas, NV
08.2016 - 09.2020
- Deal Craps, Blackjack, and Roullette by policy and procedure
- Ensure excellent customer service
- Protect casino assets
Assistant Manager
SUNSET STATION HOTEL & CASINO
Henderson, NV
05.2016 - 07.2016
- Directed and supervised employees
- Completed weekly schedules according to payroll policies
- Maintained daily record of all transactions over $1500
- Trained staff to deliver outstanding customer service
- Delivered excellent customer service by greeting and assisting each customer
- Provided daily reports to my superiors
- Scheduled dealers and opened gaming sections
- Had to resign because of a temporary health issue
Casino Dealer
WYNN LAS VEGAS
Las Vegas, NV
11.2013 - 04.2016
- Deal all games by proper procedures and policies
- Provide excellent customer service
- Protect casino assets
Back Up Casino Manager
SLS CASINO, THE FOUNDRY
Las Vegas, NV
07.2014 - 09.2015
- Supervise dealers and make sure policies and procedures are being followed
- Provide excellent customer service
- Issue cards and dice
- Rate guests play and issue comps
- Issue markers and buy backs
- Roll shift/ end of day paperwork
Casino Dealer
HARD ROCK HOTEL AND CASINO
Biloxi, MS
07.2005 - 11.2013
- Deal all games by policy and procedure
- Provide excellent customer service
- Ensure game protection
Casino Manager
TITAN CRUISE LINES
St Petersburg, FL
04.2000 - 11.2003
- Managed the whole casino boat including slots and cage
- Daily reports and spread sheets
- Scheduled and managed casino supervisors
- Issued markers and comps
- Solved customer complaints
- I have been through Leadership classes, Title 31 classes, Responsible gaming
- I have from various employers where I have made Employee of the Month and numerous Excellence certificates
Education
Skills
- Team management
- Meticulous attention to detail
- Focused on customer satisfaction
- Training and development
- Scheduling
- Daily reports
Activities
I have from various employers where I have made Employee of the Month and numerous Excellence certificates.
Timeline
Dual Rate Supervisor
Ellis Island Casino
03.2021 - Current
Casino Floor Supervisor
Virgin Casino
04.2020 - 03.2021
Casino Dealer
SILVERTON CASINO
08.2016 - 09.2020
Assistant Manager
SUNSET STATION HOTEL & CASINO
05.2016 - 07.2016
Back Up Casino Manager
SLS CASINO, THE FOUNDRY
07.2014 - 09.2015
Casino Dealer
WYNN LAS VEGAS
11.2013 - 04.2016
Casino Dealer
HARD ROCK HOTEL AND CASINO
07.2005 - 11.2013
Casino Manager
TITAN CRUISE LINES
04.2000 - 11.2003