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Detail-oriented professional with a strong background in customer service and gaming operations. Demonstrated success in resolving customer complaints and ensuring compliance, ready to leverage expertise to enhance team performance and guest experiences.
Personable and outgoing casino games leader offering many years' experience in the field. Experienced in keeping on top of chips purchases, player wins, and losses and activities at all area tables.
Resourceful Dual Rate Supervisor known for high productivity and efficient task completion. Possess specialized skills in team leadership, conflict resolution, and operational management. Excel in communication, adaptability, and problem-solving, ensuring smooth operations and positive team dynamics.

Dynamic professional with extensive experience at Agua Caliente Casino, excelling in cash management and compliance training. Proven track record in enhancing customer satisfaction and fostering team development. Adept at resolving conflicts and maintaining vendor relationships, ensuring operational excellence in fast-paced environments. Committed to upholding gaming regulations and workplace safety.

Proven leader at Cook Group, adept in compliance management and fostering positive guest relations. Excelled in supervising gaming operations, ensuring integrity and compliance while enhancing employee performance through effective training and coaching. Achieved tasks efficiently, demonstrating advanced problem-solving and multitasking abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Skilled Dual Rate Supervisor with background in managing operations and staff across diverse industries. Notable strengths include ability to lead teams, resolve conflicts, and improve operational efficiency. Demonstrated success in fostering employee engagement and enhancing customer satisfaction. Observant and knowledgeable gaming professional with supervisory experience and in-depth understanding of applicable regulations, operational practices and typical cheating behaviors. Monitor floor operations to protect house assets and maintain effective security. Well-coordinated in managing diverse personnel and maximizing customer satisfaction.

Leonard Ratilff

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Bachelor of Science - Engineering Mechanics

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Floor Supervisor

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Dual Rate Supervisor

Dual Rate Supervisor

Bachelor of Science - Engineering Mechanics

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