Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karl Lackey

11710 Pleasant Ridge Ter Apt 1208,AR

Summary

Knowledgeable in product support with an ability to resolve complex technical issues and enhance customer satisfaction. Adept at collaborating with cross-functional teams to drive results and adapt to changing needs. Possesses strong skills in troubleshooting, problem-solving, and customer communication. Reliable team player known for consistency and adaptability.


Overview

17
17
years of professional experience

Work History

Product Support Representative III

FIS
06.2007 - 11.2024
  • Served as a liaison between clients and development teams to ensure timely implementation of bug fixes or feature enhancements.
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining focus on delivering exceptional service levels at all times.
  • Collaborated with cross-functional teams to identify recurring product issues and develop strategies for resolution.
  • Promoted a positive work environment by actively participating in team meetings and sharing best practices with colleagues.
  • Responded proactively and positively to rapid change.
  • Built rapport with clients through genuine empathy and understanding, fostering long-term client loyalty.
  • Developed strong relationships with clients through consistent communication, building trust in our services.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to client requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize client needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with clients about resolved issues to maintain high standards of client service.

Education

Business Administration And Management

University of Central Arkansas
Conway, AR

Skills

  • Client relationship management
  • Issue escalation management
  • Effective team collaboration
  • Critical thinking
  • Effective time management

Timeline

Product Support Representative III

FIS
06.2007 - 11.2024

Business Administration And Management

University of Central Arkansas

Similar Profiles

CREATE PROFILE
Karl Lackey