Dynamic Housing Inspector with experience at Vanguard Inspection Services, adept at regulatory compliance and investigative techniques. Proven ability to assess damage and facilitate FEMA assistance, demonstrating strong analytical thinking and empathy. Skilled in documentation and relationship building, ensuring effective support for disaster survivors during challenging times.
Overview
19
19
years of professional experience
Work History
Housing Inspector
Vanguard Inspection Services
St. Petersburg, Florida
01.2022 - Current
Assessed damage and provided assistance to individuals affected by natural disasters as a contractor for a consulting firm.
Inspected properties to identify damage eligible for FEMA assistance.
Determine whether individuals are eligible for FEMA assistance.
Conducted interviews with individuals to assess needs and facilitate access to government and community services for disaster survivors.
As a requirement for this position, completed a comprehensive training program through the Department of Homeland Security; passed the Public Trust Background Investigation.
Currently hold Tier 1 Security Clearance.
Supported FEMA operations by assessing damage and coordinating assistance efforts.
Catastrophe (CAT) Property Claims Adjuster
Alacrity Solutions
01.2019 - Current
As a claims adjuster deployed to catastrophic events, conduct on-site investigations to assess and document property damage.
Developed proficiency in industry-specific software (e.g. Xactimate and Symbility) to enhance deployment readiness.
Determine likely cause of damage; analyze, evaluate, and track claims; make recommendations regarding reimbursement.
Educated policyholders on coverage options and strategies for navigating complex claims processes, facilitating timely repairs.
Delivered excellent customer service under challenging circumstances, supporting policyholders experiencing extreme distress.
Ensure compliance with company policies and regulatory requirements.
Currently licensed in Oklahoma (2022), North Carolina (2021), Alabama (2021), Florida (2021), Texas (2020), Georgia (2020), Louisiana (2020), and Mississippi (2020).
Conducted thorough evaluations while providing claims adjustment services for State Farm Insurance Co.
Public Administrator Estate Investigator
Frazer-Abel Law Firm
Lakewood, Colorado
01.2014 - 01.2020
As an investigator for a law firm serving as Public Administrator for the 1st Judicial District, State of Colorado, assisted attorneys with the settlement of estates, typically when there was no other person able to serve in that capacity or to assist attorneys with their conservatorship duties.
Conducted investigations to facilitate estate asset disposal, collaborating with financial institutions and local agencies to gather critical information on the decedent.
Coordinated disposal of real and personal property by collaborating with real estate agents, auction companies, financial advisors, and other professionals.
Inventoried personal property, secured residences, and assumed custody of property to protect estate property, scheduling maintenance, repairs, and appraisals.
Oversaw visits with family members and potential beneficiaries, employing diplomacy, tact, and empathy in challenging situations.
Financial Services Consultant
TIAA-CREF
Denver, Colorado
01.2007 - 01.2012
As a FINRA -registered financial consultant (Series 6 and 63), educated clients on financial plan details, communicating industry-specific information in understandable language.
Guided clients in formulating tailored financial plans that align long-term investment goals with risk tolerance.
Educated individual participants on retirement plan options, after-tax investments, insurance products, and investment choices to enhance financial literacy and retirement readiness.
Education
Bachelor of Arts - Political Science
University of Vermont
Burlington, VT
B.A. - History
University of Vermont
Burlington, VT
Skills
Financial services
Documentation
Regulatory Compliance
Integrity
Investigative techniques
Analytical Thinking
Problem Solving
Communication
Relationship Building
Active Listening
Empathy
Cultural Awareness
Languages
Spanish, Intermediate
Volunteer Experience
Senior Support, Assist older individuals in identifying and accessing community services (e.g. transportation, home maintenance, home accessibility improvements)., Habitat For Humanity
Additional Professional Development
Continuing education courses on financial planning, mortgage services, and insurance (licensing requirement)
Prior Experience
Appeals Officer (FEMA)
Director of Community Services (American Red Cross)
Sales Manager (American National Bank)
Account Executive (Wells Fargo Home Mortgage)
Director of Operations and Emergency Medical Technician (UVM Rescue)
Emergency Financial Specialist Housing Ambassador at Hyacinth Aids FoundationEmergency Financial Specialist Housing Ambassador at Hyacinth Aids Foundation
Emergency Financial Specialist Housing Ambassador at Hyacinth Aids FoundationEmergency Financial Specialist Housing Ambassador at Hyacinth Aids Foundation
HUD Certified Housing Counselor at Neighborhood Housing Services of OklahomaHUD Certified Housing Counselor at Neighborhood Housing Services of Oklahoma