Karl Williams
Greensboro,NC
Summary
Seasoned Field Services Analyst with significant experience in end-user and network-related incident response. Possess specialized skills relating to the discovery of technical solutions, client relations, and network security and management. Bachelor of Science in Information and Computer Technology, with a concentration in Information Security, from East Carolina University. Driven and committed.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Merchandising Service Associate
Lowe's Home Improvement Center, Erie Pa
Greensboro, NC
06.2024 - 03.2025
- 39 hours weekly.
- Supervisor: Eric Eddins - (336) 686-6708.
- Maintain organization throughout the store, and promote the sale of products by keeping shelves stocked.
- Alerting management when the inventory quantity becomes too low.
- Tracking associate software and hardware issues, and filing reports to the tech team.
- Ensure that the structural integrity of load-bearing shelving beams is up to par, and work to decrease the likelihood of accidents or injuries.
End User Analyst I
Novant Health, Forsyth Medical Center
Winston-Salem, NC
06.2023 - 04.2024
- 2-2-3, 12 hour shift rotations (48-36 hours weekly)
- Supervisor: Sean Burchette - (336) 407-9687
- Performed regular maintenance and upkeep tasks such as security scans, updating software and hardware, and backups.
- Corrected technical issues on non-patient-facing devices, ranging from computers to printers, and other medical-adjacent technologies.
- Investigated potential security breaches via personnel-operated devices, and worked alongside the Network Operations Center to diagnose and disable the threats.
- Addressed network-related issues, such as local wired/wireless connectivity errors, failed patient-facing device connections, and cloud connection issues.
- Generated reports on incident resolution status and usage statistics of IT services and systems.
Officer of Development
National Security Agency, NSA
Greenville, NC
01.2023 - 05.2023
- Approx. 20 hours weekly.
- Supervisor: Steve Cook - sdcook@uwe.nsa.gov
- Conducted research and development of a new method of key-pair authentication under a Cooperative Research and Development Agreement (CRADA) with the National Security Agency (NSA).
Lead Retail Merchandiser
Bayside Thrift, LLC
Sneads Ferry, NC
06.2022 - 08.2022
- 40 hours weekly.
- CFO and CEO: Mike - (480) 332-6288
- Managed stockroom organization and replenishment processes.
- Trained employees on product knowledge so they could provide customers with accurate information.
- Analyzed market data to identify potential opportunities for product expansion and growth.
Student Lab Coordinator
East Carolina University
Greenville, NC
08.2021 - 04.2022
- Approx. 20 hours weekly
- VIA ECU Student Employment - (252) 737-4473
- Perform general maintenance and troubleshooting of Information Computer Technology Laboratories in the Science and Technology Department Building.
- Guide students through difficult assignments via vague hinting, or by addressing concerns and the need for clarification of assignment parameters.
- Provide proctoring for practical examinations and demonstrations during assigned professor's lab hours.
- Support the professor and students individually through any lab equipment or other related issues.
Education
Bachelor of Science - Information Computer Technology, Info. Security
East Carolina University
Greenville, NC12-2024
Skills
- Technical support
- Incident response
- Network troubleshooting
- Security analysis
- Software maintenance
- Technical documentation
- Client relations
- Data analysis
Certification
- CompTIA Security+ - In Progress
- CompTIA A+ Network - In Progress
- CompTIA A+ Cyber - In Progress
Timeline
Merchandising Service Associate
Lowe's Home Improvement Center, Erie Pa
06.2024 - 03.2025
End User Analyst I
Novant Health, Forsyth Medical Center
06.2023 - 04.2024
Officer of Development
National Security Agency, NSA
01.2023 - 05.2023
Lead Retail Merchandiser
Bayside Thrift, LLC
06.2022 - 08.2022
Student Lab Coordinator
East Carolina University
08.2021 - 04.2022
Bachelor of Science - Information Computer Technology, Info. Security
East Carolina University
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