Karla Alvarado
Staten Island,NY
Summary
PROFESSIONAL SUMMARY
Dedicated and customer-focused financial services professional with strong leadership, communication, and problem-solving skills. Experienced in working in fast-paced financial environments while maintaining accuracy, compliance, and exceptional customer service. Skilled at building strong client relationships, supporting team performance, handling financial transactions, and identifying opportunities to meet customer needs. Reliable, adaptable, and committed to delivering a professional banking experience.
Overview
1
1
Language
6
6
years of professional experience
Work History
Teller Manager
TD Bank
1600 Forest Ave
11.2023 - Current
- Managed daily branch operations in line with banking rules and company policies.
- Supported staff through customer service training and operational guidance.
- Improved transaction workflows to increase efficiency and cut errors
- Worked with senior leaders on branch growth and profitability plans.
- Reviewed teller transactions and cash drawers regularly to support compliance with federal rules and bank policies.
Store Manager
PLS Financial Services
Jewett, NY
01.2021 - 11.2023
- Supervised and evaluated staff , enabling them to improve skills , achieve daily objectives and attain advancement.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Approved regular payroll submissions for employees.
Education
High School Diploma - undefined
Port Richmond High School
InnisSkills
- Cash Management
- Positive and Friendly
- Bank and Safe Deposits
- Team Development
- Location Marketing
- Money Handling
Languages
Spanish
Native or Bilingual
Timeline
Teller Manager
TD Bank
11.2023 - Current
Store Manager
PLS Financial Services
01.2021 - 11.2023
High School Diploma - undefined
Port Richmond High School