Lisa Wermuth
Pennsauken,NJ
Summary
Dynamic Teller Manager at Truist Bank with expertise in cash handling and a proven track record in enhancing customer satisfaction through relationship building. Skilled in operational efficiency and regulatory compliance, I excel in coaching teams and resolving challenges, driving performance, and fostering loyalty to achieve business goals.
Overview
24
24
years of professional experience
Work History
Teller Manager
Truist Bank
Cherry Hill, NJ
12.2010 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Assistant Manager
Beneficial Bank
09.2009 - 11.2010
Banker
Citizens Bank
06.2005 - 06.2009
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Opened, closed, and updated accounts for customers.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Balanced teller drawers and ATM cash.
Key Holder
Bennigan's Restaurant
Philadelphia
06.2001 - 06.2005
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Education
Associates - Business
University of Phoenix
Tempe, AZ06.2008
Skills
- Customer service
- Cash handling and management
- Relationship building
- Operational efficiency
- Cash handling expertise
- Cash control
- Transaction processing
- Employee coaching
- Regulatory compliance
- Willing to learn
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
Timeline
Teller Manager
Truist Bank
12.2010 - Current
Assistant Manager
Beneficial Bank
09.2009 - 11.2010
Banker
Citizens Bank
06.2005 - 06.2009
Key Holder
Bennigan's Restaurant
06.2001 - 06.2005
Associates - Business
University of Phoenix