SALVADOR MARROQUIN
Valley Stream
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
7
7
years of professional experience
Work History
Teller Manager
TD Bank
11.2022 - Current
- Team Leadership & Coaching:Lead and support tellers, providing daily direction, coaching on customer service and financial transactions, and developing them to meet personal and operational goals.
- Operations Management:Oversee all activities on the teller line, including vault operations, cash balancing, audits, and transaction management.
- Customer Engagement: Interact with customers to assess their needs and provide appropriate services or guidance.
- Workflow & Task Management: Monitor workflows, prioritize tasks, and delegate responsibilities effectively to ensure smooth operations.
- Sales & Referrals: Coach the team on identifying and acting on referral opportunities to achieve store and individual performance metrics.
- Problem Solving: Make decisions on non-standard or low-risk issues and provide leadership to resolve daily operational problems.
- Compliance & Risk Management: Ensure staff adheres to policies, regulatory guidelines, and accurate equipment use, managing transactions with low-risk potential.
- Performance Monitoring: Collaborate with store leadership to achieve overall store results and individual teller performance metrics.
SALES ASSOCIATE
The UPS Store
11.2021 - 11.2022
- Customer service: Greet customers, provide excellent customer service, and resolve their shipping needs
- Product knowledge: Learn about products and services, and advise customers on the best options
- Equipment operation: Operate equipment like copiers, fax machines, and point-of-sale devices
- Shipping: Assist customers with shipping, including packing, weighing, and labeling packages
- Mail services: Receive, sort, and place mail in customer mailboxes
- Store maintenance: Maintain a clean and safe working environment, and assist with merchandising
SHIFT LEAD
Taco Bell
07.2018 - 08.2021
- Supporting the restaurant general manager: help the restaurant general manager run effective shifts.
- Ensuring team members complete tasks: make sure that team members complete all of their assigned duties.
- Providing quality food: ensure that food is served safely, and in a friendly manner.
- Resolving customer complaints: quickly and positively resolve customer complaints.
- Providing feedback: Provide constructive feedback to team members.
- Communicating with management: Communicate openly and honestly with the restaurant management team.
- Following policies: follow cash, security, inventory, and labor policies, and procedures.
- Training employees: Shift leads train employees.
- Ensuring a safe environment: Shift leads ensure a safe working environment.
Education
CRIMINAL JUSTICE COURTS, POLICE AND CORRECTIONS -
Farmingdale State College
Farmingdale, NY01-2025
Skills
- Problem solving
- Attention to detail
- Leadership
- Communication skills
- Teamwork
- Risk assessment
- Cash control
- Operations management
- Compliance management
- Customer service
Timeline
Teller Manager
TD Bank
11.2022 - Current
SALES ASSOCIATE
The UPS Store
11.2021 - 11.2022
SHIFT LEAD
Taco Bell
07.2018 - 08.2021
CRIMINAL JUSTICE COURTS, POLICE AND CORRECTIONS -
Farmingdale State College