Katherine (Kate) Ledbetter
Columbia,TN
Summary
Dynamic Teller Manager at FirstBank with a proven track record in cash handling and customer service excellence. Recognized for enhancing team performance and fostering positive customer interactions. Skilled in transaction processing and problem-solving, consistently delivering high-quality service and achieving operational goals.
Overview
27
27
years of professional experience
Work History
Teller Manager
FirstBank
Franklin, Tennessee
05.2024 - Current
- Supervised daily operations of teller line, enhancing staff performance and service quality.
- Managed cash handling procedures and ensured compliance with bank policies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delivered attentive service to customers in-person and over the phone, fostering positive experiences.
- Recognized by management for providing exceptional customer service.
- Assessed customer needs quickly and accurately in various situations.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
Nursery/Preschool Teacher
Liberty Baptist Church
Columbia, TN
08.1999 - Current
- Facilitated classroom activities that promoted holistic development—physical, mental, and social—for preschool students.
- Developed lesson plans that incorporated creative teaching techniques.
- Supported and supervised children in preschool, fostering a safe and engaging learning environment.
- Cultivated strong relationships with parents and guardians through consistent communication about student progress.
Senior Teller
FirstBank
Franklin , TN
10.2020 - 05.2024
- Balanced daily cash deposits and vault inventory with zero error rate.
- Delivered exceptional service to customers by maintaining a friendly and professional demeanor during transactions.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Received and counted daily inventories of cash, drafts and checks.
- Identified transaction errors when debits and credits did not balance.
- Resolved account discrepancies to ensure accuracy and customer satisfaction.
- Ordered checks, placed stop payment orders, and provided special services to enhance customer experience.
- Welcomed customers and offered pleasant service during the entire transaction.
Teller/Head Teller
Franklin Synergy Bank
Franklin, TN
05.2015 - 10.2020
- Provided exceptional customer service while accurately processing routine transactions.
- Resolved customer inquiries about bank products and services to enhance customer satisfaction.
- Followed up on requests from customers in a timely manner.
- Built and maintained client relationships through quality, personalized interactions.
- Ensured confidentiality of customer records and information to uphold company policies and trust.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Conducted training for employees on cash drawer operation to improve team competency.
Toddler Teacher
The Children's Academy of Spring Hill
Spring Hill, TN
07.2007 - 11.2014
- Facilitated daily learning and care for toddlers, fostering developmental growth
- Collaborated with parents and colleagues to create a supportive learning environment
- Engaged in ongoing professional development through training to enhance teaching skills
Cashier
Big Lots
Columbia, TN
06.2004 - 02.2008
- Running the register/Customer Service
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and addressed inquiries about products and services, enhancing customer experience.
- Issued receipts, refunds, credits or change due to customers.
- Balanced cash drawer at end of each shift, ensuring accuracy and accountability.
- Counted cash drawer at beginning of shift, verifying correct amounts and adequate change.
- Restocked shelves with merchandise to maintain inventory levels
- Conducted price checks for special orders or discounts.
Office Work
Family Health Group
Columbia , TN
06.2004 - 04.2005
- Optimized workflow in busy medical office, facilitating timely and efficient delivery of care to patients.
- Streamlined organization and filing of medical charts, ensuring accurate and accessible patient records.
- Coordinated incoming phone calls, directing them to appropriate departments to improve communication flow.
- Delivered messages to nurses efficiently to ensure timely communication between staff and patients.
Education
Associates of Science - Elementary Education
Columbia State Community College
Columbia, TN05-2004
Skills
- Transaction processing
- Cash handling
- Payment reconciliation
- Point-of-sale operation
- Drawer balancing
- Customer relationship management
- Daily reporting
- Staff training
- Team leadership
- Customer service excellence
- Positive customer interactions
- Customer assistance
- Attention to detail
- Problem solving
- Professional accountability
References
- Pastor Georgina Kennedy, 9595 Southern Belle Drive, North Weeki Wachee, FL 34613, 352-515-7504
- Tammy Pruitt, 3886 Old State Road, Hampshire, TN 38461. 931-626-3732. Retired from Regions `
- Deirdre Anderson, 3126 Winberry Drive, Franklin, TN 37064, 615-604-8844
- Amanda Jackson, 7129 Hill Hughes Road, Fairview,TN 37062, 270-707-0915
Timeline
Teller Manager
FirstBank
05.2024 - Current
Senior Teller
FirstBank
10.2020 - 05.2024
Teller/Head Teller
Franklin Synergy Bank
05.2015 - 10.2020
Toddler Teacher
The Children's Academy of Spring Hill
07.2007 - 11.2014
Cashier
Big Lots
06.2004 - 02.2008
Office Work
Family Health Group
06.2004 - 04.2005
Nursery/Preschool Teacher
Liberty Baptist Church
08.1999 - Current
Associates of Science - Elementary Education
Columbia State Community College