Delia Oakley Ortiz
Elgin,IL
Summary
Dynamic Teller Manager at Cash2go Financial with proven expertise in cash handling and customer service. Recognized for enhancing operational efficiency and fostering strong relationships with clients. Adept at transaction processing and compliance, ensuring seamless service delivery while training staff to uphold high standards. Committed to creating positive customer experiences.
Overview
10
10
years of professional experience
Work History
Teller Manager
Cash2go Financial
Palatine, IL
07.2020 - Current
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
- Ensured compliance with federal regulations and policies by conducting regular revision of teller transactions.
- Resolved escalated issues with customer transactions to facilitate improved process flow and encourage good customer relations.
- Trained new employees in cash handling procedures, policies and standard procedures for compliance.
- Certified notary public with extensive experience.
- Processed checks efficiently to ensure accurate transactions.
- Handled foreign currency operations effectively.
- Coordinated license renewals and applications.
- Managed cash transactions efficiently.
- Implemented efficient currency transaction procedures.
- Executed overseas remittances and handled payment transactions.
- Coordinated requests for official documents such as birth, death, and marriage certificates.
Server
Buffalo Wild Wings
Hoffman Estates, IL
09.2019 - 09.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Dennys
Arlington Heights, IL
12.2018 - 09.2019
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Server
Dennys
Hoffman Estates, IL
01.2018 - 09.2018
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Server
Dennys
Hanover Park, IL
10.2016 - 11.2017
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Warehouse Worker
MSI
Bartlett, IL
06.2016 - 09.2016
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 25 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Cashier
Popeyes® Louisana Kitchen
Hanover Park
11.2015 - 04.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Streamwood High Achool
Streamwood, IL05.2016
Skills
- Customer service
- Cash handling and management
- Relationship building
- Operational efficiency
- Cash handling expertise
- Cash control
- Transaction processing
Languages
Spanish
Native or Bilingual
Timeline
Teller Manager
Cash2go Financial
07.2020 - Current
Server
Buffalo Wild Wings
09.2019 - 09.2020
Server
Dennys
12.2018 - 09.2019
Server
Dennys
01.2018 - 09.2018
Server
Dennys
10.2016 - 11.2017
Warehouse Worker
MSI
06.2016 - 09.2016
Cashier
Popeyes® Louisana Kitchen
11.2015 - 04.2016
Streamwood High Achool