Brenda Carr

Trained new employees in cash handling procedures, bank policies and to promote compliance with established standards while providing great customer service

• Evaluated employees performance and offered recommendations for improvement to enhance operations efficiency.
• Performed teller, personal banker and other functions during high-volume business periods to offer expeditious service to customers.
• Resolved escalated issues with customer transactions to facilitate improved process flow and encourage good customer relations.
• Coached staff to achieve personal and store goals ( SR, LEI,Credit card sales)
• Complete on a timely manner all monthly and quarterly audits
• Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.