Karla Avers
Highland,IL
Summary
Proven customer service expert from Southwest Airlines, adept in problem resolution and customer relations. Excelled in delivering empathetic, effective service, and training peers, enhancing team performance. Skilled in managing high-volume customer interactions with outstanding communication, ensuring satisfaction and loyalty. Demonstrates cultural awareness and proficiency in airline policies, contributing to seamless travel experiences.
Overview
24
24
years of professional experience
Work History
Customer Service Agent
Southwest Airlines
05.2001 - Current
- Demonstrates empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helps a large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrates high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilizes strong problem-solving skills to quickly identify and address customer issues.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Responds proactively and positively to rapid change.
- Delivers exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provides exceptional customer service with empathetic listening and effective problem-solving skills.
- Manages passenger boarding process, maintaining orderliness and timeliness during busy periods.
Education
Victor Valley College
Victorville, CAHigh School Diploma -
Apple Valley High School
Apple Valley, CA05-1999
Skills
- Customer service
- Problem resolution
- Customer relations
- Outstanding communication skills
- Cultural awareness
- Baggage handling
- Airline policies
- Skilled in Various Software Applications
- Skilled at Managing Multiple Priorities
Timeline
Customer Service Agent
Southwest Airlines
05.2001 - Current
Victor Valley College
High School Diploma -
Apple Valley High School
Similar Profiles
Jenna PriceJenna Price
Flight Attendant at SkyWest Airlines/Southwest AirlinesFlight Attendant at SkyWest Airlines/Southwest Airlines
Margaret SaveMargaret Save
Freight Agent at Southwest AirlinesFreight Agent at Southwest Airlines
Antwan BranchAntwan Branch
Flight Attendant at Southwest AirlinesFlight Attendant at Southwest Airlines
Pedro HernandezPedro Hernandez
Administration Supervisors at SouthWest AirlinesAdministration Supervisors at SouthWest Airlines
Taylor WieserTaylor Wieser
Equipment Operator/ Class A Driver/ Farm Hand at Gelly Excavating and Construction/ Gelly FarmsEquipment Operator/ Class A Driver/ Farm Hand at Gelly Excavating and Construction/ Gelly Farms