Karla Crespo

• Managed high-volume shifts in a fast-paced environment, overseeing up to 50+ guests at a time while maintaining exceptional service standards.
• Took food and drink orders off memory, ensuring accuracy and efficiency.
• Served as shift lead, overseeing all orders and drink requests for the entire restaurant until shift change.
• Upsold drink items and promoted menu specials to increase sales and enhance guest experience.
• Demonstrated strong leadership skills, ensuring smooth operations and coordination between kitchen and front-of-house staff.
• Gained in-depth knowledge of bar operations, providing support during busy service hours/coverage when needed.
• Built rapport with guests, providing personalized service that ensured repeat business and high satisfaction.
• Developed expertise in restaurant operations, having gained hands-on experience in nearly every position in the front-of-house.

•Transitioned into busser and expo/food runner positions, sharpening time management and multitasking skills.

• Quickly cleared and reset tables to ensure a smooth dining flow, maintaining a clean and organized dining area.
• Assisted servers in delivering food and beverages, ensuring accuracy and timely service.
• Consistently maintained cleanliness of the dining room, including floors, restrooms, and common areas, contributing to a positive environment.
• Worked collaboratively with team members to meet the needs of guests in high-volume settings.
• Anticipated the needs of servers and guests, proactively helping to enhance overall service efficiency.
• Demonstrated excellent communication skills when coordinating with kitchen staff and front-of-house team to ensure smooth operations.
• Responded to guest requests and concerns quickly and professionally, maintaining high customer satisfaction.

• Delivered food promptly and accurately, ensuring proper food presentation and maintaining a clean and organized dining area.
• Thrived in the high-pressure, fast-paced expo/food running role, coordinating with kitchen staff and servers to ensure timely service.

•Highly organized and personable hostess with a proven track record of creating a welcoming environment and ensuring a positive first impression for all guests.

•Skilled in managing reservations, greeting and seating guests promptly, and handling high-traffic periods with professionalism and grace.

•Demonstrates strong multitasking abilities, managing guest flow while maintaining a clean and orderly front-of-house area. Superb communication skills with the ability to anticipate guest needs and collaborate with servers and management to provide seamless service.

• Consistently praised for a friendly demeanor, attention to detail, and the ability to handle guest inquiries and concerns efficiently, contributing to an exceptional dining experience.