Karla Currie
Almond,NC
Summary
In school I also learn studies and hands on I also got my CNA but let it expire I also went some college for CNA and study in the health field
Overview
6
6
years of professional experience
Work History
Cook
Harrahs Cherokee Casino and Resort
Cherokee, North Carolina
03.2013 - 12.2016
- Cooked entrees on grill, sauté, and fry stations
- Prepared menu items for casino resort restaurants following standardized recipes
- Set up and performed initial prep work for soups, sauces, and salads.
- Executed advanced thawing and food pre-preparation for optimal meal readiness.
- Monitored food temperatures and maintained safe kitchen sanitation practices
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Managed portion control using correct utensils during preparation and plating.
- Coordinated orders to ensure timely food delivery based on cook and delivery times.
- Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
- Checked completed orders for correct quantity and quality.
- Monitored temperatures of prepared food and cold-storage areas.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Interacted with guests to provide information and enhance their experience.
- Organized storage areas for efficient usage of space.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Distributed food to service staff for prompt delivery to customers.
- Distributed food to service staff for prompt delivery to customers.
Cashier
Ingles Supermarket
Robbinsville, North Carolina
03.2011 - 03.2013
- Processed customer purchases at front-end registers using Ingles Supermarket point-of-sale system.
- Balanced cash drawer and handled cash, checks, and card payments accurately.
- Greeted shoppers and answered questions about products, prices, and store promotions.
- Bagged groceries carefully and organized carts for efficient checkout flow.
- Verified coupons, price tags, and loyalty offers at checkout.
- Resolved register issues and followed store procedures for refunds and voids.
- Maintained clean checkout lanes and stocked supplies near cashier stations.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted price checks for special orders or discounts as requested by customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Discounted purchases by scanning and redeeming coupons.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Used suggestive selling techniques to promote add-on sales.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered customers' questions and provided information on store procedures or policies.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Offered customers carry-out service at completion of transaction.
- Checked personal identifications during alcohol and tobacco sales.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Adhered to social distancing protocols and wore mask or face shield.
Education
Swain High School
Bryson City, NCSkills
- I did some classes in school with Microsoft and spreadsheet and data and grammar and typing and other computers skills
- Food preparation
- I also did coordinating
Timeline
Cook
Harrahs Cherokee Casino and Resort
03.2013 - 12.2016
Cashier
Ingles Supermarket
03.2011 - 03.2013
Swain High School