Karla Davis
San Diego,USA
Summary
Hospitality management graduate with leadership experience in customer service and financial services. Responsible for supervising daily operations, training team members, and resolving customer concerns to enhance service quality and operational compliance. Aiming to leverage management expertise in a hospitality leadership role.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Moneytree
San Diego, USA
06.2025 - Current
- Supervise daily branch operations while ensuring exceptional customer service and adherence to company standards.
- Handle escalated customer concerns professionally while maintaining positive client relationships.
- Partnered with leadership to enhance branch performance and improve customer satisfaction metrics.
- Monitored operational procedures, cash handling compliance, and auditing processes to uphold accuracy and accountability.
- Assisted with employee scheduling and operational coverage to ensure seamless branch functionality in a fast-paced environment.
- Support training of new employees to maintain team productivity and service quality.
Teller/Vault Teller
Moneytree
San Diego, USA
11.2023 - 06.2025
- Managed high-volume cash handling and vault operations, ensuring accurate balances.
- Processed customer transactions efficiently, enhancing customer satisfaction through exceptional service.
- Resolved customer concerns professionally and maintained strong customer relationships.
- Trained new employees on POS system and customer service expectations.
Independent Route Sales Representative
Global Mexican Brands
San Diego, USA
10.2021 - 10.2023
- Delivered product orders to retail locations efficiently and on schedule.
- Cultivated strong relationships with store managers and staff to foster collaboration and support.
- Managed inventory levels and conducted stock checks to ensure accuracy and availability.
- Ensured product displays complied with company specifications for placement, date codes, and pricing.
Hostess
Bartell Hotels
San Diego, USA
11.2019 - 10.2021
- Created welcoming guest experiences by providing friendly and attentive guest service.
- Coordinated seating, accommodated guests, and ensured smooth front-of-house operations.
- Maintained organized dining operations to support high levels of guest satisfaction.
- Trained new hostesses on customer service standards and operational procedures to enhance guest interactions.
Education
Bachelor of Arts - Hospitality And Tourism Management
San Diego State University
San Diego, CA08-2021
Skills
- Team leadership
- Employee training
- Performance improvement
- Operational compliance
- Cash handling
- Customer service
Timeline
Assistant Manager
Moneytree
06.2025 - Current
Teller/Vault Teller
Moneytree
11.2023 - 06.2025
Independent Route Sales Representative
Global Mexican Brands
10.2021 - 10.2023
Hostess
Bartell Hotels
11.2019 - 10.2021
Bachelor of Arts - Hospitality And Tourism Management
San Diego State University