Karla Del Valle
Orlando,FL
Summary
Objective Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Case Assessment Coordinator
Morgan & Morgan
2022.01 - Current
- Established premises case briefs for attorneys on Salesforce.
- Market ownership of the program; effectively align program timing, strategy, and objectives to support the program.
- Quality assurance of the intake process.
- Investigation management.
- Take initiative in tracking, anticipating, and proposing likely developments for the organization to stay ahead of departmental needs and requirements.
- Assist with client and case intake.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed
Escrow Assistant
DHI Title - D.R Horton
Orlando, FL
2020.10 - 2022.01
- Checked accuracy and completeness of all paperwork and completed post-closing quality control evaluations of originated mortgage loans.
- Prepared documents for closing & verified each formal document.
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
- Checked signatures and legal descriptions for accuracy and integrity.
- Managed 65-110 cases on average per month.
Team Supervisor/Leadership Member
Benefit Services Of America
Maitland, FL
2018.09 - 2020.10
- Trained new hires to perform cross-training exercises with experienced workers.
- Delivered exceptional customer service on collection calls and maintained a calm and professional demeanor.
- Sorted documents and maintained organized filing process.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
Skills
- Bilingual in Spanish/English
- Critical Thinking
- Data Entry
- Proficient in Microsoft Office
Certification
National Notary Association Notary Certification
10/2022
Timeline
Case Assessment Coordinator - Morgan & Morgan
2022.01 - Current
Escrow Assistant - DHI Title - D.R Horton
2020.10 - 2022.01
Team Supervisor/Leadership Member - Benefit Services Of America
2018.09 - 2020.10