JENNY IANIRI
Easton,PA
Summary
As a dedicated and highly skilled Flight Attendant with 28+ years experience in customer service, I am seeking a new and challenging role where I am able to further demonstrate a passion for teamwork, attention to detail and adapting in a fast paced environment.
Overview
25
25
years of professional experience
Work History
Inflight Charter Coordinator
United Airlines
05.2022 - 07.2024
- Collaborated with Pirates' Travel Manager to ensure each charter operated effortlessly by fulfilling requests based on each particular flight
- Worked closely with Pirates' Team Dietitian to develop food and beverage menus for both inflight and pre-flight service, utilizing Salesforce software to execute these orders
- Acted as Day-of-charter liaison between United Catering team, Charter Operations planner, Captain, Pirates staff and local restaurants, responsible for tasks such as verifying all catering supplies and provisions are boarded and last minute changes are recognized
- Led rotating dedicated flight attendant crew for approximately 82 charter flights per MLB season
Flight Attendant
United Airlines
09.2000 - 07.2024
- Adhered to strict FAA guidelines and regulations as trained safety professional
- Delivered exceptional customer service to a diverse customer base on both domestic and international flights
- Recognized with numerous passenger and company commendations including nomination for United 100, the company's highest honor for employee recognition and most recently a Bravo Award representing top 10% of flight attendants in customer service satisfaction surveys
Dedicated Charter Crew, Philadelphia Phillies
United Airlines
04.2019 - 10.2021
- Provided welcoming environment and enhanced individualized service to staff, coaches and players
- Problem solved with crew through specific challenges met throughout 2 MLB seasons affected by COVID
Club Owner
Curves for Women
02.2007 - 04.2009
- Oversaw all aspects of fitness center's operations including strategic planning, staff management, and financial oversight while adhering to and staying current on franchise regulations
- Motivated and inspired members to attain personal health and fitness goals through both circuit training and one-on-one coaching
Disney College Program Internship, Merchandising
Walt Disney World
08.1999 - 01.2000
- Handled daily opening and closing procedures including POS, cash handling, inventory and restocking
- Various shift duties in high-retail environment ranging from POS transactions, packaging orders for delivery and maintaining clean sales floor
- Assisted hundreds of guests daily to create exciting environment to uphold the Disney Magic
Education
Associates in Art - Hospitality
Florida State University
Tallahassee, FL12.1999
Skills
- Bilingual in Spanish/English
- FAA Flight Attendant Certification, September 2000
- Annual Recurrent Training, including AED and CPR certification
- Mix 'Em Up Bartending School, April 2003
Timeline
Inflight Charter Coordinator
United Airlines
05.2022 - 07.2024
Dedicated Charter Crew, Philadelphia Phillies
United Airlines
04.2019 - 10.2021
Club Owner
Curves for Women
02.2007 - 04.2009
Flight Attendant
United Airlines
09.2000 - 07.2024
Disney College Program Internship, Merchandising
Walt Disney World
08.1999 - 01.2000
Associates in Art - Hospitality
Florida State University
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