Jana Maes
Arvada,CO
Summary
A highly skilled and seasoned leader in the customer service industry with over 30 years of training. Demonstrated an adept track record of various college and professional charter flights, all while ensuring a seamless travel experience for not only the team, but all staff members involved.
Overview
31
31
years of professional experience
Work History
Inflight Charter Coordinator
University of Colorado
01.1994 - Current
- Provided exceptional service and comfort for passengers, while upholding FAA regulations and frequent safety checks
- Collaborated with flight crew to establish an efficient flight routine and overall pleasant experience for everyone on board
Flight Attendant
United Airlines
01.2015 - 01.2024
- Coordinated charter flight operations for the University of Colorado Football team, coaching staff, and athletics department
- Efficiently resolved unforeseen obstacles to maintain positive, long-term relationships between the airline and NCAA Football industry
Inflight Charter Coordinator
Kansas City Chiefs
01.2013 - 01.2015
- Managed charter flights for the Kansas City Chiefs' extensive staff, ensuring each trip ran smoothly
- Collaborated with various departments in order to deliver outstanding service and an uplifting attitude to the team
Education
Communications
Metropolitan State University
Communications
Oral Roberts University
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University of Colorado
11.2024
Skills
- Customer Relationship Management
- Verbal and Nonverbal Communications
- Team Leadership
- Conflict Resolution
- Project Management
Timeline
Flight Attendant
United Airlines
01.2015 - 01.2024
Inflight Charter Coordinator
Kansas City Chiefs
01.2013 - 01.2015
Inflight Charter Coordinator
University of Colorado
01.1994 - Current
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University of Colorado
Communications
Metropolitan State University
Communications
Oral Roberts University
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