Karla Estala
Kansas City
Summary
Results-driven team leader and business owner with 15+ years of experience managing operations, leading employees, and delivering excellent customer service. Strong background in fast-paced environments with recent retail experience, including cash handling and team support. Proven ability to train staff, solve problems, and maintain high standards. Bilingual in Spanish and English. Actively seeking a full-time management opportunity to contribute leadership and operational expertise.
Overview
21
21
years of professional experience
Work History
Cleaning Business Owner (Part Time)
Self-employeed
02.2005 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Manage a small, ongoing client base while transitioning into full-time retail management
- Provide high-quality cleaning services with strong attention to detail and customer satisfaction
- Maintain long-term client relationships through reliable and consistent service
- Handle scheduling, invoicing, and basic business operations
- Ensure safe and efficient work practices
Shift Lead / Customer Service Associate
Cenex Gas Station
10.2025 - 05.2026
- Delivered excellent customer service in a fast-paced retail environment
- Handled cash transactions accurately and balanced registers
- Assisted with daily store operations, including opening and closing procedures
- Supported team members by delegating tasks and ensuring smooth shift operations
- Resolved customer concerns quickly and professionally
- Maintained store cleanliness, organization, and safety standards
- Helped train new employees on procedures and expectations
Manager of Cleaning Department
Macys Department Store
09.2013 - 02.2015
- Managed schedules, tasks, and household staff efficiently.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Adult Education Center
Leawood05-2007
Skills
- Team Leadership & Staff Development
- Customer Service Excellence
- Retail Operations & Cash Handling
- Scheduling & Workforce Planning
- Conflict Resolution & Coaching
- Budgeting & Expense Control
Timeline
Shift Lead / Customer Service Associate
Cenex Gas Station
10.2025 - 05.2026
Manager of Cleaning Department
Macys Department Store
09.2013 - 02.2015
Cleaning Business Owner (Part Time)
Self-employeed
02.2005 - Current
High School Diploma -
Adult Education Center