Karla Gomez
St Louis,MO
Summary
A bilingual, organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
8
8
years of professional experience
Work History
Shift Manager
Padrinos Mexican Restaurant
St Louis, MO
11.2022 - 10.2024
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Managed inventory and supplies to ensure materials were available when needed.
- Ensured compliance with food safety regulations and quality standards.
- Documented receipts, employee hours and inventory movement.
- Conferred with management and subordinates to resolve problems or complaints.
- Directed and led employees and team members on effective operations, methods and procedures.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Managed daily cash intake by counting out registers and tabulating profits.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Resolved conflicts between employees or customers in a professional manner.
- Inspected work areas regularly for cleanliness and organization standards.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Taught staff upselling techniques to meet revenue targets.
- Trained new employees on company policies, procedures, and job responsibilities.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Collected cash sales from employees to properly tip each server after shift.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Front of House Employee
Chick-fil-A
Cape Girardeau, Missouri
02.2019 - 08.2021
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Checked food quality regularly before serving it to customers.
- Handled customer queries and complaints, ensuring satisfactory resolution.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Took food orders at the cashier and drive through.
- Performed variety of duties related to food service.
- Performed opening and closing duties as assigned by management.
Front of House Employee
Gelato Di Riso
St Louis, MO
01.2017 - 08.2019
- Performed opening and closing duties such as counting money, organizing supplies.
- Replenished supplies and organized food preparation stations to maximize productivity.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Monitored dining area to ensure optimal guest satisfaction and address any needs or concerns.
- Greeted customers and provided friendly customer service.
- Maintained cleanliness and organization of the front-of-house area, including the lobby and restrooms.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Education
High School Diploma -
Bishop Du Bourg
St Louis, MO05-2018
Some College (No Degree) - Nursing
South East Missouri State University
Cape Girardeau, MissouriSkills
- Fluent bilingualism
- Flexibility and adaptability
- Problem-solving
- Telephone etiquette
- Multitasking and organization
- Verbal and written communication
- Conflict resolution
- Payment collection
- Empathy and patience
- Customer service
- Cash register operation
- Adaptability and flexibility
- Guest services
- Attention to detail
Timeline
Shift Manager
Padrinos Mexican Restaurant
11.2022 - 10.2024
Front of House Employee
Chick-fil-A
02.2019 - 08.2021
Front of House Employee
Gelato Di Riso
01.2017 - 08.2019
High School Diploma -
Bishop Du Bourg
Some College (No Degree) - Nursing
South East Missouri State University