Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cristal Pereira

Clackamas,OR

Summary

Skilled in delivering high-quality customer service through effective communication and problem-solving abilities. Managed multiple tasks simultaneously while addressing customer inquiries and resolving complaints in a professional manner. Provided coaching to team members on best practices for customer engagement, fostering an environment focused on exceptional service delivery. Experienced in emergency response situations, highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

Shift Manager

McDonald's
Happy Valley, Oregon
08.2021 - 04.2024
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Ensured compliance with food safety regulations and quality standards.
  • Resolved conflicts between staff members in a professional manner.
  • Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
  • Responded quickly and effectively to emergency situations as they arose.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Coached employees on interactions with customers to drive exceptional service.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Identified needs of customers promptly and efficiently.

Customer Service Employee

La Michoacana Plus Ice Cream Parlor
Huntington Park, California
05.2019 - 07.2021
  • Ensured that all areas of the store were clean, neat, organized, and properly stocked.
  • Completed training courses on customer service techniques.
  • Tracked inventory levels throughout the day to ensure sufficient stock was available for customers' needs.
  • Resolved customer complaints quickly and professionally.
  • Answered customer inquiries regarding products, services, and store policies in a timely manner.
  • Greeted customers upon arrival and determined their needs.
  • Managed multiple tasks simultaneously while providing prompt service to customers.

Education

High School Diploma -

Maywood Center For Enriched Studies
Maywood, CA
06-2021

Skills

  • Employee training
  • Customer service
  • Emergency response
  • Communication skills
  • Problem solving
  • Time management
  • Energetic and enthusiastic
  • Customer service focus
  • Customer support
  • Fluent bilingualism

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Shift Manager

McDonald's
08.2021 - 04.2024

Customer Service Employee

La Michoacana Plus Ice Cream Parlor
05.2019 - 07.2021

High School Diploma -

Maywood Center For Enriched Studies
Cristal Pereira