Jennifer Icabalzeta
Cafe Amici
Sarasota,Florida
3
Languages
12
years of professional experience
Dedicated and hardworking hospitality professional with extensive experience in the restaurant and service industry, including roles as a Manager, Bartender, and Server. Working in the hospitality industry since the age of 17, I have developed strong customer service, communication, leadership, and problem-solving skills. I am friendly, dependable, and able to remain calm and organized in fast-paced environments. I enjoy working with people, building positive relationships with customers and coworkers, and helping create a welcoming and enjoyable experience for every guest.
Work History
Bartender Shift Manager
2 Years 7 Months- Supervised bartender shifts, maintaining smooth bar service and consistent guest experience.
- Managed cash drawers, reconciled tills, and resolved register discrepancies.
- Trained new staff on drink recipes, service standards, and closing procedures.
Bartender
1 Year 4 Months- Prepared cocktails, beer, and wine orders with consistent accuracy during high-volume club service.
- Delivered attentive beverage service to members and guests, maintaining polished hospitality standards.
- Helped management plan and serve bar menu exceeding customer expectations.
Manager, Sales and Customer Support
9 Years- Directed sales and customer support operations, balancing repair recommendations with service scheduling and client communication.
- Trained staff on appointment handling, estimate presentation, and follow-up procedures to improve customer experience.
- Reviewed repair orders for accuracy, ensuring clear documentation of services, parts, and customer approvals.
- Coordinated with technicians to communicate diagnostics, timelines, and service updates to customers.
General Manager
6 Years 2 Months- Directed daily restaurant operations, ensuring consistent service standards and guest satisfaction.
- Monitored sales, labor, and expense reports to improve profitability and operational decision-making.
- Oversaw staff scheduling, training, and performance management to support efficient front-of-house execution.
- Controlled inventory ordering, vendor coordination, and stock levels to reduce waste and maintain supply flow.
Education
High School Diploma
Skills
Strong multitasking
Customer service
Highly reliable
True team player
Outgoing personality
Handling difficult customers
Fluent bilingualism
Bilingual [spanish] and [English]
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Timeline
Bartender
Longboat Key Club
01.2025 - 05.2026Read More
Bartender Shift Manager
Cafe Amici
03.2024 - CurrentRead More
Manager, Sales and Customer Support
301 Auto Repair
01.2017 - 01.2026Read More
General Manager
Ginza
01.2015 - 03.2021Read More
SARASO
High School Diploma
Read More