Karla Gomez

• As a Sales Supervisor at Philipp Plein, I lead and motivate a team, driving consistent achievement of sales targets and key performance indicators. I deliver elevated, personalized client experiences while building strong, customer relationships through strategic clienteling and product knowledge. Acting as a brand ambassador, I ensure that every customer interaction reflects the company’s bold identity and premium service standards.
• In addition to actively selling on the floor, I oversee daily store operations, inventory management, and opening and closing procedures. I coach and develop team members to strengthen sales performance, enhance product expertise, and maintain exceptional customer satisfaction while supporting overall store profitability.

As a sales supervisor at Armani Exchange, I had a leadership role in supporting store operations, maximizing sales performance, and maintaining the elevated customer experience associated with the Armani brand. Acting as a liaison between store management and sales associates. I was responsible for driving business results through team leadership, operational excellence, and client relationship development while ensuring brand standards are consistently executed on the sales floor.

• I provided exceptional customer service and delivered a premium luxury experience that reflected the heritage and craftsmanship of the brand’s timepieces. I greeted clients, engaged in meaningful consultations to understand their preferences, and recommended watches based on lifestyle, technical features, and design. I demonstrated in-depth knowledge of horology, mechanical movements, and brand history to build trust and credibility.
• As a key holder, I was responsible for opening and closing procedures, securing high-value inventory, balancing registers, and ensuring compliance with company security protocols. I also supported daily boutique operations, maintained visual merchandising standards, coordinated repairs and after-sales service, and upheld the brand’s luxury presentation and service excellence at all times.

• As a Client Advisor at Rimowa, I delivered exceptional customer experiences by guiding clients through the selection of premium luggage and travel accessories with genuine product expertise and personalized service. I greeted each guest with professionalism and warmth, and proactively identified their travel needs to recommend solutions that matched both style and functionality. I maintained deep knowledge of Rimowa’s heritage, design innovations, materials, and product features to confidently present options and address questions, ensuring each client felt informed and valued.
• In this role, I built client relationships through thoughtful follow-up, clienteling, and CRM engagement, I actively drove business results by meeting and exceeding KPIs, consistently contributing to individual and store sales targets. I executed daily boutique responsibilities including visual merchandising, stock management, sales reporting, and transactional duties. Collaborating with the team, I supported store operations and assisted in creating memorable experiences that reinforced Rimowa’s reputation for quality and innovation in luxury travel.

• As a Sales Lead at Invicta, I supported the store leadership in driving sales performance and delivering outstanding customer service in a fast-paced retail environment. I led by example on the sales floor, engaging with customers to understand their needs, recommending product solutions, and consistently working to exceed individual and store sales goals. I monitored KPIs, and I coached team members to improve their performance against these metrics.