Karla Guevara

• Coordinated virtual presentations of vehicles to prospective clients.
• Guided customers through vehicle selection and sales process.
• Managed online inquiries and provided timely responses to potential buyers.
• Implemented follow-up protocols for customer satisfaction post-purchase.

• Cultivated relationships with business clients, resulting in expanded business opportunities.
• Conducted follow-up calls with existing customers to assess satisfaction and address any concerns.
• Responded promptly to customer inquiries via phone or email regarding fleet sales offers and promotions.
• Strengthened relationships with commercial fleet owners and operators, facilitating continuous customer acquisition.

Hired onto the team from previous Clay Cooley management who knew how I performed in sales and wanted to see me excel in management.

• Excel at calling customers to schedule and set appointments/ help the team work the leads with hands on approach.
• After two years my role is more in training / managing sales team.
• Provide direction, guidance and support to the internet sales team in order to maximize efficiency.
• Manage a sales team to ensure customer satisfaction and meet sales targets.
• Identify areas of improvement within the internet sales process and develop solutions accordingly.
• Hire and train staff for open positions, encouraging a supportive team environment.

• Highest internet closing ratio of department.
• Managing 75+ leads / phone ups / referrals
• Customer following from Clay Cooley
• Average 18+ car sales monthly

• #1 sales person consecutively averaging 20+ cars a month. New and preowned.
• Positive gross profit and top performer quarterly of all Clay Cooley Motor Company.
• Individually recognized and awarded for sales performance.
• Mark of Excellence Award Winner 1st Year Certified Top Performer - 2015
• Mark of Excellence Award Winner - 2017