Karla Henry

• Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
• Processed payments, entering sales in register for prompt customer service.

• Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
• Processed payments, entering sales in register for prompt customer service.

N/A

• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
• Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
• Processed payments, entering sales in register for prompt customer service.
• Recorded notes for future reference about customer preferences and services delivered.
• Assessed customer hair texture, treatment history and desired outcome to determine services required.

• Recorded notes for future reference about customer preferences and services delivered.
• Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
• Maintained client treatment records and designed long-term care programs for return customers.
• Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
• Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.