Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Karla Hernandez

Dallas,TX

Summary

Hardworking employee enthusiastic about learning and creating the Starbucks Experience. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Successfully serves customers in high-traffic coffee shops. Superior customer service skills and commitment to product quality and operational efficiency.

Overview

4
4
years of professional experience

Work History

Delivery Driver

Amazon
Dallas, TX
09.2021 - Current
  • Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
  • Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture or beneath doormats to prevent theft.
  • Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.

Cashier

Bruce Miller Nursery
Richardson, TX
03.2021 - 07.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Barista

Boba Latte
Richardson, TX
03.2017 - 09.2019
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained supply levels in counter and customer areas to meet typical demands.

Education

High School Diploma -

Penn Foster High School
Scranton, PA
05.2016

Skills

  • Food Serving and Preparation
  • Equipment Checks and Assessments
  • Stocking Supplies and Retail Products
  • Workstation Maintenance
  • Cash Register Operations
  • Beverage Preparation

Accomplishments

  • Achieved Peak 2021 Delivery Badge by completing Deliveries during the busiest time of the year with accuracy and efficiency.

Timeline

Delivery Driver

Amazon
09.2021 - Current

Cashier

Bruce Miller Nursery
03.2021 - 07.2021

Barista

Boba Latte
03.2017 - 09.2019

High School Diploma -

Penn Foster High School

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Karla Hernandez