Karla Hernandez
Spring
Summary
Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Lead
United Health Care Optum
07.2021 - Current
- Led cross-functional teams to improve patient engagement strategies and enhance service delivery.
- Developed training programs to mentor team members on operational best practices and compliance standards.
- Streamlined workflow processes, resulting in increased efficiency and reduced turnaround times for service requests.
- Implemented performance metrics to monitor team productivity and identify areas for improvement.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
Manager
Royal Pawn & Jewelry
06.2018 - 01.2021
- Led team to enhance operational efficiency and improve workflow processes.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
Retail Sales Associate
Justice For Girls
02.2015 - 05.2018
- Collaborated with team members to achieve sales goals and maintain store standards.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
Associate of Science -
Lone Star College
Houston, TX12-2024
High School Diploma -
Westfield High School
Houston TX05-2015
Skills
- Attention to detail
- Positive attitude
- Effective communication
- Calm and patient demeanor
- Computer skills
- Relationship building
Certification
- Epic Certification, Optum - 2021
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Team Lead
United Health Care Optum
07.2021 - Current
Manager
Royal Pawn & Jewelry
06.2018 - 01.2021
Retail Sales Associate
Justice For Girls
02.2015 - 05.2018
Associate of Science -
Lone Star College
High School Diploma -
Westfield High School
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