KARLA HERNANDEZ
KATY,TX
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
5
5
years of professional experience
Work History
Supervisor
SPARTACUS SECURITY AND PATROL LLC
Katy
04.2021 - 06.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Truck Dispatcher
DLB TRUCKING LLC
Katy
10.2018 - 07.2020
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Worked closely with customers to effectively resolve issues and complaints.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Analyzed customer delivery needs and developed tailored delivery solutions.
- Provided training and guidance to new dispatchers.
- Answered phone calls and responded to customer emails.
- Monitored and tracked dispatch communication systems.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Preserved accurate records of dispatched orders, deliveries and receipts.
Education
Cypress Lakes High School
Katy, TXSkills
- Productivity Performance
- Office Supplies and Inventory
- Staff Discipline
- Supervising Employees
- Employee Performance Management
- Project Management
- Leadership
- Dispatching Workers
- Scheduling and Coordinating
- Resolving Complaints
- Training and Development
- Safe Work Methods
- Payroll Preparation
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
SPARTACUS SECURITY AND PATROL LLC
04.2021 - 06.2023
Truck Dispatcher
DLB TRUCKING LLC
10.2018 - 07.2020
Cypress Lakes High School