Summary
Overview
Work History
Education
Skills
Notary for the state of Alabama
Timeline
Generic

KARLA HOLLEY

ORANGE BEACH,Alabama

Summary

With a proven track record at ROUTE 98 AUTOMOTIVE, enhancing client satisfaction and fostering positive relationships. Adept in negotiation and customer service, leverages in problem-solving skills and positive attitude to drive success, significantly boosting customer loyalty and satisfaction.

Experienced with client relations, negotiation, and conflict resolution. Utilizes strategic thinking to navigate complex agreements and secure beneficial outcomes. Track record of maintaining strong working relationships and adapting to dynamic environments.

Overview

2
2
years of professional experience

Work History

F&I AGENT MANAGER

ROUTE 98 AUTOMOTIVE
11.2022 - Current

Hello, My name is Karla Holley
I am a very motivated worker, and I have always worked in fast-paced environments.
I have been working since I was 15 years of age. As my life grew, I became very motivated in helping others achieve goals. I have always put others in front of my own. I am married and have 5 beautiful children. I have been employed at an auto dealership and work in sales and financing. I love my job, and I enjoy bringing happiness to all of my customers to see them happy and drive off in a vehicle that they absolutely love. My life dream is to always help others.
I am always open to expanding my horizon and knowledge seeking more experiences that life has to give. My skills listed below.

  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Informed clients of policies and procedures.
  • Increased customer satisfaction with personalized follow-up strategies.
  • Piloted customer loyalty program, resulting in increased repeat business.
  • Negotiated contracts with buyers and sellers to maximize customer savings.
  • Reviewed and executed confidential documents, contracts and disclosures.

Education

Skills

  • Problem-solving skills
  • Positive attitude
  • Customer service and care
  • Problem-solving
  • Relationship building
  • Organizational skills
  • Goal-oriented mindset
  • Clear communication
  • Customer complaint resolution
  • Customer needs determination
  • Ensuring customer satisfaction
  • Product sales

Notary for the state of Alabama

I have completed and passed my class becoming a Notary for the State of Alabama

Timeline

F&I AGENT MANAGER

ROUTE 98 AUTOMOTIVE
11.2022 - Current
KARLA HOLLEY