Karla Hoskins
Antlers,OK
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
River Valley Vet Clinic
07.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Completed opening and closing procedures.
Customer Service Representative
FIRST UNTITED BANK AND TRUST
06.2020 - 01.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Educated customers on special pricing opportunities and company offerings
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Made outbound calls to obtain account information
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
STORE MANAGER
TEXAS MUSIC LAB
07.2016 - 06.2020
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Strengthened work flow productivity by hiring, managing and developing top talent
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
GUITAR REPAIR TECH
TEXAS MUSIC LAB
01.2016 - 06.2020
- Tested musical instruments to evaluate sound quality and locate defects, repairing or as necessary
- Applied finishing techniques to keep instruments looking professional and well-maintained
- Consulted clients on accurately playing, maintaining and storing instruments for optimal performance and durability
- Recommended brands of instruments to meet specific customer needs, desires and budget limitations
- Filled holes and cracks, polishing instruments with compounds and buffering and burnishing to reinforce finish.
PRIVATE MUSIC TEACHER
TEXAS MUSIC LAB
01.2014 - 06.2020
- Offered positive encouragement to keep participants motivated and eager to learn
- Communicated with parents or family members on progress of participants after lessons
- Tailored lesson plans to target varied learning styles
- Incorporated fundamentals of music into lessons to discuss music concepts and theories
- Created focused lesson plans to accelerate learning and growth
- Modeled proper techniques and exercises to rehearse between private lessons.
STORE ASSOCIATE
TEXAS MUSIC LAB
07.2013 - 07.2016
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
- Answered telephone to give callers store information and look up order details
- Stocked, replenished and organized inventory
- Trained new staff to assist customers using excellent product knowledge
Education
Certified Phlebotomy Technician
Kiamichi Technology Center - Hugo
Hugo, OK04.2024
GED -
Texas Education Agency
Plano, TX11.2015
Skills
- Issue and Complaint Resolution
- Call center experience
- Translation and Interpretation Services
- Microsoft Office Suite
- Customer Education
- Data Entry
- POS Systems and Ordering Platforms
- Customer Relations
- Problem-solving abilities
- Payment Processing
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
River Valley Vet Clinic
07.2023 - Current
Customer Service Representative
FIRST UNTITED BANK AND TRUST
06.2020 - 01.2021
STORE MANAGER
TEXAS MUSIC LAB
07.2016 - 06.2020
GUITAR REPAIR TECH
TEXAS MUSIC LAB
01.2016 - 06.2020
PRIVATE MUSIC TEACHER
TEXAS MUSIC LAB
01.2014 - 06.2020
STORE ASSOCIATE
TEXAS MUSIC LAB
07.2013 - 07.2016
Certified Phlebotomy Technician
Kiamichi Technology Center - Hugo
GED -
Texas Education Agency
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