Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karla Hoskins

Antlers,OK

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

River Valley Vet Clinic
07.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Completed opening and closing procedures.

Customer Service Representative

FIRST UNTITED BANK AND TRUST
06.2020 - 01.2021
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Educated customers on special pricing opportunities and company offerings
  • Assisted customers with making payments or establishing payment plans to bring accounts current
  • Made outbound calls to obtain account information
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

STORE MANAGER

TEXAS MUSIC LAB
07.2016 - 06.2020
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Strengthened work flow productivity by hiring, managing and developing top talent
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.

GUITAR REPAIR TECH

TEXAS MUSIC LAB
01.2016 - 06.2020
  • Tested musical instruments to evaluate sound quality and locate defects, repairing or as necessary
  • Applied finishing techniques to keep instruments looking professional and well-maintained
  • Consulted clients on accurately playing, maintaining and storing instruments for optimal performance and durability
  • Recommended brands of instruments to meet specific customer needs, desires and budget limitations
  • Filled holes and cracks, polishing instruments with compounds and buffering and burnishing to reinforce finish.

PRIVATE MUSIC TEACHER

TEXAS MUSIC LAB
01.2014 - 06.2020
  • Offered positive encouragement to keep participants motivated and eager to learn
  • Communicated with parents or family members on progress of participants after lessons
  • Tailored lesson plans to target varied learning styles
  • Incorporated fundamentals of music into lessons to discuss music concepts and theories
  • Created focused lesson plans to accelerate learning and growth
  • Modeled proper techniques and exercises to rehearse between private lessons.

STORE ASSOCIATE

TEXAS MUSIC LAB
07.2013 - 07.2016
  • Engaged positively with each customer, providing professional and polite support for sales and service needs
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
  • Answered telephone to give callers store information and look up order details
  • Stocked, replenished and organized inventory
  • Trained new staff to assist customers using excellent product knowledge

Education

Certified Phlebotomy Technician

Kiamichi Technology Center - Hugo
Hugo, OK
04.2024

GED -

Texas Education Agency
Plano, TX
11.2015

Skills

  • Issue and Complaint Resolution
  • Call center experience
  • Translation and Interpretation Services
  • Microsoft Office Suite
  • Customer Education
  • Data Entry
  • POS Systems and Ordering Platforms
  • Customer Relations
  • Problem-solving abilities
  • Payment Processing

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

River Valley Vet Clinic
07.2023 - Current

Customer Service Representative

FIRST UNTITED BANK AND TRUST
06.2020 - 01.2021

STORE MANAGER

TEXAS MUSIC LAB
07.2016 - 06.2020

GUITAR REPAIR TECH

TEXAS MUSIC LAB
01.2016 - 06.2020

PRIVATE MUSIC TEACHER

TEXAS MUSIC LAB
01.2014 - 06.2020

STORE ASSOCIATE

TEXAS MUSIC LAB
07.2013 - 07.2016

Certified Phlebotomy Technician

Kiamichi Technology Center - Hugo

GED -

Texas Education Agency
Karla Hoskins