Karla Jarrell
Summerville,WV
Summary
Proven leader in driving sales and enhancing customer satisfaction, notably at The Chapman Organization. Skilled in solution selling and empowering teams, I excel in strategic planning and relationship building. Achieved significant revenue growth by leveraging strong negotiation skills and a positive, upbeat approach. Expert in warehouse operations, I prioritize safety and efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Manager
The Chapman Organization
Summersville, WV 26651
04.2022 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
Manager
Starbucks
Summersville, WV
03.2021 - 04.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Salesperson
US Cellular Wireless
Summersville, WV
03.2013 - 05.2020
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Expanded customer base through targeted prospecting and networking efforts.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Educated customers on proper care and maintenance of their devices to prevent future issues.
- Maintained a high level of technical expertise, staying up-to-date with the latest Apple products and software updates.
Education
Undergrad - Law Enforcement
New River Community And Technical College
Summerville, WV05.2008
Skills
Positive and upbeat
Review of contracts
Solution selling
Accomplished manager
Order management
Empowers high-performing sales teams
Goals and performance
Product and service sales
Coaching and mentoring
Warehouse operations
Shipping and receiving
Safety standards and protocols
Materials handling
Order picking and processing
Certification
- CNP - Certified Notary Public
Timeline
Sales Manager
The Chapman Organization
04.2022 - Current
Manager
Starbucks
03.2021 - 04.2022
Salesperson
US Cellular Wireless
03.2013 - 05.2020
Undergrad - Law Enforcement
New River Community And Technical College