Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic

Karla Lankes

Austin,TX

Summary

Service-oriented and driven to promote growth in marketing and sales development by providing exceptional leadership and decision-making. Forward-thinking leader with excellent communication and planning abilities. Ready to apply two years' experience in leadership, marketing, and communications to a challenging new role with long-term potential.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Site Director

IKids University
10.2023 - Current
  • Managed a team of professionals, ensuring high-quality performance and adherence to company standards.
  • Represented company at marketing events to expand site growth, resulting in increased revenue and profitability.
  • Maintained compliance with regulatory requirements while continuously seeking opportunities for process improvement based on best practices.
  • Provided leadership and guidance to staff through ongoing guidance and support.
  • Established strong relationships with clients, fostering long-term partnerships and repeat business.
  • Spearheaded successful marketing campaigns to increase brand awareness within the local community.
  • Improved customer satisfaction ratings by addressing concerns promptly and implementing feedback-driven improvements.
  • Oversaw employee attendance record and ordered new materials for sites.
  • Collaborated with management and fellow supervisors to organize operation and achieve company goals.

Assistant Site Director

IKids University
10.2022 - 09.2023
  • Fills the role of Site Director incase of absence.
  • Supported Site Director in all roles and responsibilities required.
  • Evaluated employee performance regularly, offering constructive feedback for improvement when needed.
  • Mentored junior staff members, fostering professional development and creating a positive work environment.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding company goals.
  • Implemented best practices and safe operating procedures.

Enrichment Instructor

IKids University
11.2017 - 08.2018
  • Promoted a growth mindset among students through consistent encouragement, goal setting, reflection exercises, and celebrations of achievements.
  • Mentored new instructors to ensure a smooth transition into the teaching profession and contribute to their success.
  • Effectively managed classroom behavior using positive reinforcement strategies, resulting in improved focus and engagement during lessons.
  • Fostered an inclusive learning environment by embracing diversity and addressing individual needs within daily lessons and activities.

Education

Bachelor of Applied Arts And Sciences - Marketing

Texas State University
San Marcos, TX
05.2024

Skills

  • Operational leadership
  • Customer Relationship Management (CRM)
  • Operational planning
  • Marketing campaigns
  • Social Media Platforms
  • Operations and Facility Management
  • Technical knowledge
  • Team Supervision
  • Social Media Marketing
  • Quality Assurance
  • Vendor Relations
  • Compliance Monitoring
  • Business Development

Accomplishments

  • Deans List at Texas State University
  • Deans List at The University of Texas at San Antonio


Certification

  • Adult and Infant CPR and First Aid certified

Additional Information

While attending the University of Texas at San Antonio, as a full time student, worked full time as a nanny for the Gautam Famiy from November 2019-January 2022.

Timeline

Site Director

IKids University
10.2023 - Current

Assistant Site Director

IKids University
10.2022 - 09.2023

Enrichment Instructor

IKids University
11.2017 - 08.2018

Bachelor of Applied Arts And Sciences - Marketing

Texas State University

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Karla Lankes