Karla LAURO CABRERA
Denver,Colorado
Summary
Industrious Shift Leader fully invested in building strong, motivated team to consistently deliver high-quality results against challenging targets. Documented success in supporting continuous improvement efforts and recommending measures to improve productivity. Strong technical and people management abilities.
Overview
2
2
Languages
1
1
Certification
4
4
years of professional experience
Work History
Shift Leader
Arby's Restaurant
Denver, Colorado
06.2024 - Current
- Managed team operations during peak hours to ensure timely service delivery.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Trained new staff on operational protocols and customer service best practices.
- Supported maintenance of cleanliness and organization throughout the restaurant.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Researched out-of-stock items to find additional inventory in other store locations.
Shift Leader
Walgreens
Denver, Colorado
02.2023 - 06.2024
- Coordinated inventory management to ensure product availability and organization.
- Monitored stock levels and communicated needs to management for timely restocking.
- Monitored inventory levels and restocked supplies as needed throughout shifts.
- Processed cash transactions accurately and efficiently at a busy retail environment.
- Collaborated with team members to fulfill customer orders efficiently.
- Engaged with customers to provide product information and assistance as needed.
- Assisted in maintaining store cleanliness and ensuring a welcoming environment.
- Organized backroom storage areas for efficient retrieval of merchandise.
Education
High School Diploma -
South High School
Denver, COSkills
- Inventory management
- Cash handling
- Customer service
- Staff training
- Team leadership
- Motivational leadership
- Conflict resolution
- Effective communication
- Time management
- Visual merchandising
- Goal setting and tracking
- Positive attitude
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
- ServSafe Certification
Timeline
Shift Leader
Arby's Restaurant
06.2024 - Current
Shift Leader
Walgreens
02.2023 - 06.2024
High School Diploma -
South High School