Karla Lazo
Trumbull,CT
Summary
Motivated and friendly worker with a flexible schedule and willing to work weekends. Dependable and punctual with a clean driving record. Work collaboratively with team members and provide excellent customer service.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Front and Back Desk Receptionist
First Impression
Norwalk, CT
04.2025 - Current
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated appointment scheduling, optimizing daily workflow and client satisfaction.
- Handled multi-line phone systems, directing calls efficiently to appropriate departments.
- Assisted in training new staff on reception protocols and customer service standards.
Sales Associate
Marshalls & HomeGoods
Stratford, CT
11.2024 - 04.2025
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Managed inventory replenishment to ensure optimal product availability on sales floor.
- Executed visual merchandising strategies to maintain store presentation standards.
- Trained new staff on operational procedures and customer service best practices.
Dental Assistant
Long Island Family Dentistry
Freeport, NY
09.2019 - 08.2024
- Prepared and organized instruments while providing chair-side assistance during various periodontal procedures.
- Transferred, retracted and prepared instruments for dental procedures.
- Prepared and sterilized dental equipment before procedures.
- Implemented measures to safeguard patient data, adhering to established confidentiality protocols.
- Maintained a friendly and comforting demeanor to reduce patient anxiety about dental visits.
- Collected medical history information from patients, ensuring it was up-to-date for each visit.
- Created a friendly and supportive setting to ease patient concerns regarding dental procedures.
- Documented and updated patient medical histories, facilitating informed decision-making for healthcare providers.
- Responded to patient inquiries about dental procedures and aftercare to provide clarity and reassurance. regarding dental procedures and aftercare recommendations.
- Administered dental radiographs following precise instructions from the dentist, ensuring compliance with safety regulations.
Education
Bachelor of Science - Biology
University of Bridgeport
Bridgeport, CT05.2027
Associate of Arts - Human Services
Suffolk County Community College
Selden, NY05.2023
Skills
- Patient Support
- Practice Management Software
- Insurance verification
- X-rays Certify
- Infection control Certify
- Office Equipment Management
- Inventory replenishment
- Organizational skills
- Insurance verification
Languages
Spanish, Bilingual or Proficient (C2)
English
Timeline
Front and Back Desk Receptionist
First Impression
04.2025 - Current
Sales Associate
Marshalls & HomeGoods
11.2024 - 04.2025
Dental Assistant
Long Island Family Dentistry
09.2019 - 08.2024
Associate of Arts - Human Services
Suffolk County Community College
Bachelor of Science - Biology
University of Bridgeport