Karla Llanes
Richmond,TX
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Professional with extensive experience in customer service and retail operations, adept at assisting customers with inquiries and ensuring a positive shopping experience. Demonstrated ability to handle cash transactions accurately while adhering to security protocols, contributing to loss prevention efforts. Proven skills in multitasking and time management, effectively supporting various departments during peak hours and maintaining organized checkout areas. Knowledgeable in store promotions and upselling strategies, enhancing customer engagement and satisfaction.
Overview
10
10
years of professional experience
Work History
Cashier Assistant
H-E-B
Richmond, Texas
03.2024 - 09.2026
- Assisted H-E-B cashiers with bagging groceries and organizing checkout lanes.
- Carried purchases to vehicles and supported customers with courteous service.
- Collected carts from parking areas and kept entrances clear.
- Answered customer questions about prices, items, and store locations.
- Checked out customers quickly but accurately ensuring all items are scanned properly.
- Restocked bags, receipt paper, and checkout supplies at front lanes.
- Followed proper security procedures when handling large sums of money and safeguarded against theft and fraud.
- Verified customer age requirement for alcohol or tobacco purchases.
- Informed customers about current promotions such as discounts on certain products or services offered by the store.
- Returned carts and baskets to entryways to keep store spaces and aisles neat.
Macy
Macy's
Fresno, CA
01.2023 - 12.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Checkout Advocate
Target
Fresno, CA
08.2018 - 01.2023
- Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
- Assisted customers with their shopping needs, including bagging groceries and providing product information.
- Greeted customers and provided excellent customer service.
- Operated cash registers to process payments for purchases and returns.
- Provided assistance to other departments when needed during peak hours or special events.
- Answered customer questions regarding store policies and services.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Greeted walk-in and phone guests, determining interests and needs.
- Welcomed customers, offering assistance to help find store items.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Developed strategies to improve guest service satisfaction ratings.
- Assisted with training new team members on proper guest service techniques.
- Reported any suspicious activity or theft incidents immediately to management personnel.
- Greeted customers and provided assistance with self-checkout machines.
- Restocked shelves when necessary while maintaining neatness of store displays.
- Monitored the entrance area to ensure no theft occurred.
- Ensured that all merchandise was scanned correctly before being placed in bags.
Drive-Thru Cashier
McDonald's Restaurant
Fresno, CA
10.2016 - 06.2018
- Operated drive-thru window efficiently to ensure fast order processing times.
- Prepared food items according to company standards for quality and presentation.
- Greeted customers, took orders, and provided product information.
- Followed all safety protocols while operating restaurant equipment like fryers or grills.
- Maintained knowledge of current menu items, prices, and promotions.
- Performed opening duties such as setting up registers with required supplies for shift operations.
- Completed end-of-shift tasks such as counting money in register drawers and reconciling transactions with receipts.
- Kept work area organized during shifts by properly storing utensils, cleaning tools, ingredients.
- Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
- Verified that orders were accurate and complete before delivering them to customers.
- Restocked inventory when necessary to maintain sufficient levels at the front counter area.
- Assisted in training new employees on restaurant procedures and policies.
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
- Completed opening, closing and shift change tasks by following company guidelines.
- Built and maintained productive relationships with employees.
- Maintained current knowledge of store promotions to highlight sales to customers.
Education
High School Diploma -
Big Picture High School Fresno
Fresno, CASkills
- Upselling strategies
- Guest Relations
- Report Preparation
- Customer Service
- Guest inquiries
- Customer Assistance
- Cash Handling
- Cash Register Operation
- Time management skills
- Staff Training
- Loss Prevention
- Cleaning and sanitizing
- Issue Resolution
- Sales expertise
- Merchandise Restocking
- Safe Food Handling
- Grilling
- Food Storage
- Working Quickly
- Multitasking
- Quick Learner
- Fast-Paced Environment
- Strong Work Ethic
- Food Preparation
- Heavy Lifting Capacity
- Positive Attitude
- Basic Mathematics
- Team Oriented
- Point of sale
- Cash handling
- Register operations
Timeline
Cashier Assistant
H-E-B
03.2024 - 09.2026
Macy
Macy's
01.2023 - 12.2023
Checkout Advocate
Target
08.2018 - 01.2023
Drive-Thru Cashier
McDonald's Restaurant
10.2016 - 06.2018
High School Diploma -
Big Picture High School Fresno