Karla Lopez
Fine Jewelry Sales Associate
San Jose,CA
Summary
Highly experienced fine jewelry sales associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Sales Associate
JCPenney
San Jose, CA
03.2017 - 09.2022
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained records related to sales, returns and inventory availability.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
No Degree - Child Development
Evergreen Valley College
San Jose, CASkills
Stocking and replenishing
Sales trends
Merchandising understanding
Relationship building
Exceptional customer service
Cash register operation
Adapt to diverse groups
Multi-tasking strength
Timeline
Sales Associate
JCPenney
03.2017 - 09.2022
No Degree - Child Development
Evergreen Valley College